Processing Team Lead - Melbourne
Wingspan - Melbourne, FL

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*Please note: This posting is for external candidates only. If you are a Wingspan employee, please apply to the INTERNAL posting
"Internal - Processing Team Lead - Melbourne".
The Processing Team Lead for Credit Line Review provides leadership, guidance, and support to the Processing team. This position is responsible for meeting and exceeding company standards for productivity, quality, and time in process and customer satisfaction. The Team Lead also interprets and implements processing guidelines in a production environment and sets performance plans to achieve monthly and annual goals.

Qualifications sought in successful candidates include:
  • Ability to interface with all levels in a professional manner
  • Advanced knowledge of government compliance regulations and reporting
  • Ability to maintain strict confidential information
  • Ability to work in a fast-paced environment
  • Thorough knowledge of documentation needed for underwriting review
  • Advanced computer skills with Microsoft Office applications (Word, Excel, Outlook, etc.)

Essential Duties and Responsibilities
Respond to and perform a variety of functions including:
  • Provide training, support and advice to management and employees conderning processing procedures
  • Recomment specific procedures to ensure maximum effectiveness and efficiency of service
  • Advise management of corrective action and/or counseling when needed
  • Uphold company policies, handbook, and process guidelines
  • Participate in special projects
  • Develop the skills of subordinates through goal-setting, delegation, training, counseling and performance management
  • Ensure the team gathers all necessary documentation, prior to submission to the underwriting team. This includes ensuring that reinstatement requests meet program and product specifications
  • Uphold fair lending practices of the company, and meet targets for productivity, quality and customer satisfaction
  • Other duties as assigned

  • High School Diploma or equivalent
  • Two or more years of operational and managerial experience preferred
  • Minimum 3 years working in a processing environment

This position requires the ability to perform the essential duties and responsibilities in the following environment:
  • Use of a PC, fax, computer terminal and/or telephone up to 8 hours a day
  • Open workspace office environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wingspan is a drug free workplace