Product / Technical Support
Malwarebytes - San Jose, CA

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Daily Activities:
Answering multiple email tickets from customers in multiple languages

Researching and testing possible bugs within the program using virtual machines

Working independently on projects as well as focusing on overall responsibilities

Communicating with different departments to coordinate fixes to the software

Communicating with team about new issues and possible fixes

Customer Service skills and experience

Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues

Being able to describe complex steps simply to non-technical customers

Proficient in Windows OS, XP, Vista and 7 as well as Windows Server 2003, 2008

Prior experience working with Anti-malware, Antivirus, firewall and security software

Accept Tier 1 / Tier 2 consumer and enterprise calls via emails and forum posts, to understand and replicate the issue presented and then provide the appropriate solution to the issue.

Prior work in retail

Knowledge in Active Directory

Employee Benefits at Malwarebytes

Competitive compensation package

Comprehensive health coverage

Paid vacation & sick leave

Frequent social events

Fully stocked kitchen

Referral bonus program