Posting Job Title: Product Manager - Voice and Video
Requisition #: 144926BR
Posting Location: Coppell, TX, US
Area of Interest: Telecommunications
Position Type: Full Time
Posting Job Description
The Time Warner Cable Business Class currently seeks a Voice and Video Product Manager. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Manage the definition, development, delivery and on-going management of TWC Texas Business Class' Voice and Video products, including Phone Lines, PRI, SIP Trunks and Cable TV. The Product manager is the owner of the full product lifecycle and is responsible to meet revenue and business requirements. The Voice and Video Product Manager is the product champion for all key stakeholders. The Product Manager's core focus is on ensuring a consistent, easy to use, valuable, customer experience to drive sales and meet revenue objectives.
Develop and manage an overall Product roadmap that aligns major external and internal needs with associated resources and constraints
Work directly with Sales organization to prioritize and develop commercial and business needs
Work directly with Business Development & Sales organization to prioritize and develop commercial and business requirements
Draft business and product requirements, feature requirements, business process requirements and reporting requirements across key stakeholders
Drive key efforts around business definition, including business relationship terms with third parties, business process definition, product pricing, SLAs, legal agreement support, etc.
Collaborate with engineering and operation teams to ensure product developed and deployed meets the business and product requirements by participating in technical and operational requirements reviews, project activities, etc.
Interface with Sales, Customer Care, Operations and Engineering to translate product and business requirements into delivered business rules and processes
Work closely with Project Management in defining the "how" for successful launches across functions including activities, owners, milestones, dependencies, issues, risks, mitigation and escalation
Develop and manage core product launch and management collateral (roadmaps, product descriptions, playbooks, demos, training materials, workshops, raw content for other stakeholders, etc)
Drive creation of product launch kits for specific stakeholder groups (Sales, TWC Marketing, Operations) through close functional collaboration. This will include the required information for key organizational stakeholders to support the successful execution and management of the product.
Support Marketing & Sales leadership in developing marketing plans, external messaging, and sales and marketing collateral.
Track and evaluate effectiveness, revenue contribution towards goal, and commercial profitability based on targeting models.
Provide and deliver employee training and process/product troubleshooting support for Voice and Video products.
Collect, organize and analyze data from user studies to further product development, produce enhancements and drive sound business decisions
SKILLS AND QUALIFICATIONS:
Minimum 7+ years experience in Product Management, specifically with Voice and Video products; phone lines, PRI and cable or satellite TV.
Proven track record as a successful Product Manager leading complete product life cycle management.
Bachelors Degree; MBA a plus
Ability to achieve results through others by leading cross-functional teams through complete product ideation to product launch
The successful candidate will have a proven track record of being very detail-oriented and a self-starter. Initiative and desire to tirelessly pursue results is a must
Strong strategic thinker with ability to rigorously define, prioritize and execute across a complex range of categories, customers, products and functional groups
Experience converting business ideas and research into actionable product plans with an emphasis on revenue and performance
Outstanding verbal, written and interpersonal communications skills with proven ability to work collaboratively with Sales, Marketing, Operations & Engineering Leadership to shape and refine strategies
Rich numerical and analytical skill set with ability to quickly translate hypotheses into diagnostics, initiatives to shape product performance
Proficiency in MS Office applications, specifically Excel and PowerPoint
Knowledge of Salesforce.com is a plus
Must be willing to travel up to 25% of time
FCC Unit_TWC: HQ449
Controlling Establishment ID: 00351 - Coppell Canyon
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...