Product Support / Customer Service Representative, Inc. - New York, NY
Technical Support/Customer Service Representative, the global leader in online real-time learning solutions, is looking for a self-motivated and hard-working Technical Support/Customer Service representative.

Job responsibilities include:
  • Providing level 1 and level 2 technical support for our end users (B2B/institutional clients, tutors and students) via phone and email.
  • Providing level 1 and level 2 customer service for our consumer customers, including handling of payments and credit requests.
  • Identifying support issue trends and relaying them to our development staff when applicable.
  • The ability to handle billing issues and on occasion, disputes.
Applicant must have:
  • Experience working in a call center environment.
  • Experience in handling billing issues.
  • Strong verbal and written communication skills.
  • Excellent customer service and troubleshooting skills.
  • The ability to prioritize tasks and manage workloads with little supervision.
  • Good technical understanding of Microsoft Windows XP/Vista/7, Mac OSX, Microsoft Office.
  • Firm knowledge of all major web browsers (IE, Firefox, Safari), Microsoft Silverlight and .Net Runtime.
  • Knowledge of TCP/IP and basic networking (including wireless).
This is an entry to mid-level position that requires a basic technical background in Windows/Mac OSX operating systems and networking and reports directly to the VP of IT. is a rapidly growing online company that provides tutoring services to students over the Internet. We have served over 8 million sessions to date and counting. Customers include individual students, libraries, and schools. We have a fantastic office atmosphere and are located in the heart of Midtown, just a couple of blocks away from Grand Central Station and minutes from Penn Station. is a equal opportunity employer that offers a competitive salary, medical , dental and 401K benefits.

To Apply: Please email a cover letter and resume to Spiro Balourdos, VP, Information Systems, at with ‚ÄúTechnical Support/Customer Service Representative‚ÄĚ in the subject., Inc. - 15 months ago - save job - block
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About this company
12 reviews is the world’s largest and highest-rated online learning service. Providing live, on-demand, one-to-one learning solutions...