Product Support Engineer - Calibration Products
MTS Systems Corporation - Eden Prairie, MN

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Works with MTS Engineering Product Development teams to design serviceability into MTS products and represents the MTS Service function in cross functional teams.

Main Responsibilities:
  • Work with Marketing to determine development focus and priority for calibration products
  • Develop calibration methodologies used by Field Service
  • Work with Engineering Development to implement necessary tools, processes, and product to support new calibration offerings
  • Provide technical direction to the engineering development teams to ensure MTS calibration products can be used in the field efficiently and successfully
  • Develop and deliver training for the MTS Field Service organization to ensure they are prepared to install and service new product at the time of product introduction.
  • Drive continual product improvement by monitoring key metrics created from service data.

Basic Requirements:

Bachelor’s degree in Engineering and 5 plus years of product development or support experience. In lieu, 2 year degree with 9 plus years of product development or support experience.

Working knowledge of ISO/IEC17025 General Requirements for the Competence of Testing and Calibration Laboratories.

Ability to successfully define product support requirements for standard and complex equipment and service support offerings.

Able to build relationships across departments by using influencing and collaboration skills.

Advocates change and communicates the benefits of change.

Preferred Requirements:

General and service specific business knowledge and experience.

Moderate technical and financial risk, with increasing impact on EBIT.

Advocate of assigned product family and leader of cross-functional activities.


Unmatched Solutions and Expertise for Absolute Confidence
Being certain means everything when solving complex engineering challenges. Our products and our reputation depend on it. At MTS Systems Corporation, we collaborate closely with our customers to design, develop and produce higher quality products with greater speed and lower cost. Join our innovative team and help us support our mission to be the leading provider of testing and sensing solutions. By working together, we can help our customers optimize their designs, improve their productivity and bring better products to market faster.

MTS Systems Corporation is a leading global supplier of high-performance test systems and position sensors. The Company’s testing hardware and software solutions help customers accelerate and improve their design, development, and manufacturing processes and are used for determining the mechanical behavior of materials, products, and structures. MTS’s high-performance position sensors provide controls for a variety of industrial and vehicular applications.

About this company
10 reviews
In this world nothing is certain but death and taxes -- and those things tested by MTS Systems. The company produces testing systems that...