Product Support Specialist - WO Network
WideOrbit - New York, NY

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WideOrbit is looking for a motivated and experienced support specialist for our newest software package – WO Network . WO Network provides a comprehensive, end-to-end solution for cable broadcasters, combining Ad Sales, Traffic and Billing, and Program Management. The WO Network Product Support Specialist must have a proven track-record in the cable network industry, possess excellent communication skills, and be eager to learn and grow with a fast-paced team.

Here’s what you’ll be doing:
  • Help users with how-to questions regarding use of WO Network , the WideOrbit traffic, sales, and billing system for Cable Networks.
  • Identify and document software defects and requests for enhancements
  • Provide information regarding customer needs to engineering and marketing
  • Work with team to develop product support infrastructure
  • Perform other tasks as assigned

Here’s what we’re looking for:
  • 2+ years of experience at a cable network within a sales department is strongly preferred or experience at a software company for cable network products.
  • Experience with advertising/media sales proposals, ad sales traffic management and stewardship applications.
  • Excellent interpersonal skills, especially over the telephone.
  • Strong technical aptitude to quickly learn new software.
  • Experience using web based applications and comfortable with learning and using new technologies.
  • The ability to work effectively under pressure and balance competing tasks in a rapidly changing environment.
  • Proficiency in MS Windows, Word, Excel, and Outlook.
  • Outstanding problem-solving, follow-up, and organizational skills.

Location:

Any Location. Telecommuting is possible if not near a WO office.

Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

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