Production Supervisor - Dairy
FreshDirect - Long Island City, NY

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About FreshDirect

FreshDirect is a leading online grocer in the U.S., delivering premium quality fresh-from-the-farm foods and brand-name groceries to customers in the greater New York, New Jersey, Connecticut metro area and Philadelphia, Pennsylvania. With a more than 2,000-member workforce that is still growing, FreshDirect places an emphasis on nutritious, delicious meals and convenient services that allow customers more time to live healthy lives. FreshDirect aspires to be a valued corporate partner in all communities in which it serves.

Position Summary

The Production Supervisor is responsible for overseeing and supervising the day to day activities of the Dairy Department, ensuring the highest level quality of service provided by our associates, while supporting the policies, goal, and objectives of the company.


Essential Functions
  • Supervise & coordinate order fulfillment, processing and production requirements in Department / shift / Work center and resolve problems within span of control to the standards set by the company
  • Oversee and direct a staff of 50 plus hourly employees
  • Create / participate in staff schedules in accordance to budget and/or business needs
  • Identify and train talent for the department including coaching, training, and needed material to accomplish that
  • Inspect and ensure follow through and compliance with: Food Safety, Safety & Sanitation compliance and FD’s Quality policies
  • Guide, Direct and motivate shift staff on quality, performance and safety targets
  • Identify means of improvements, suggest processes and their controls & documentation
  • Oversee usage and handling of all equipment and machinery used in department including safety , PM’s and report all issues immediately
  • Support and participate various company projects, initiatives and programs as needed

Supervision Received:
  • Resolves most conflicts which arise; coordinates work with others as necessary; interprets policy on own initiative in terms of established objectives. Keeps leader informed of progress, potentially controversial matters, or far-reaching implications

Supervisory Duties:
  • Trains, assigns work to, and checks work of fifty (50) or more Teammembers; participates in the decision to hire, fire, and promote Teammembers; does not conduct the same work as Teammembers on a regular basis


Minimum Qualifications:
  • High School diploma
  • Three plus (3+) years experience in a FD position or 1 year + experience as a supervisor of similar job responsibility.
  • English Required Bilingual preferred in English and Spanish
  • Able to work a flexible schedule/ Cover various shifts
  • Work in a cold environment
  • Able to lift up to 50lb unassisted
  • Must wear non-slip resistant shoes
Knowledge, Skills, and Abilities
  • Knowledge of Microsoft Office, especially Outlook, Excel, and Word
  • Time management and prioritization skills,
  • Ability to lead, train and develop a team
  • Strong communication skills both written and oral in English
  • Knowledge of departmental production processes, materials and production & sanitation techniques
  • Principles and procedures of personnel recruitment, selection and training
  • Active learning and Listening skills including critical thinking through problems and finding solutions
  • Food production, sanitation and food safety knowledge, HACCP a plus
  • Problem Solving Skills
  • Previous Knowledge or experience with specialized inventory, warehouse operations systems
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by the Teammember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization changes.

As EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERS , Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender (except where gender is a bonafide occupational qualification), disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

FreshDirect - 14 months ago - save job - block
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About this company
6 reviews
The emphasis is on fresh at online grocer FreshDirect. The Internet grocery shopping service delivers to many New York City neighborhoods in...