The Program Administrator will support the business relationship between assigned customer(s) and the manufacturing facility ensuring that Customer Expectations are met and/or exceeded. This person will help drive the Customer Focus Team (CFT) by running the weekly meetings and providing required reports. The Program Administrator will also be responsible for the administering and coordinating the entire supply-commit process with the plant and communicate order status and commits to the customer(s). This person will support the Program Manager in commercial management of customer(s) including product margin, product pricing (Price effectivity, Inventory Re-valuation), Excess & Obsolete Material issues, Accounts Receivable Issues, and ECO's with the customer. The Program Administrator must understand the customer(s) contract terms and it's implications on the order process.
The PA will also manage the customer(s) backlog/demand and work with planning to ensure proper MRP/DRP runs.
- Must be proficient in Microsoft Office; Excel, Word, PowerPoint.
- 3+ years customer service experience.
- Strong verbal and written communication skills.
- Must be able to work independently & quickly while under pressure in a fast paced environment.
Bachelor's degree desired.
Good Communication Skills
Must Have Good Excel Working Knowledge
- 2 years ago - save job