The Business Development and Program Director (BDPD) is a senior management position with a special focus of growing the business and relationship for one or more school districts or geographical areas in addition to managing the programs in the area of responsibility.
In growing the business, the BDPD works in close partnership with the VP, the Senior PD and Marketing Manager in developing and executing business and marketing expansion plans to capture and maximize CDI/CDC’s growth opportunities. The BDPD will focus on developing our private business in pre-school, the Before and After School, Summer as well as other innovative programs complementary to our core business.
In addition, the BDPD is responsible for running the highest quality child development programs for children and families, developing the staff and resources, and ensuring prudent fiscal planning to build centers of excellence in fulfillment with CDI’s mission, values & goals.
Business Growth and Development (Approximately 50%)
Strategy & Planning
• In partnership with VP, Operations and Senior PD and other CDI Leaders, establish strategic goals for business growth and development in one or more school districts and geographical areas.
• Monitor external and internal environment or changes in demographical profiles for the development of new market and program needs.
• In collaboration with the marketing team, research program needs for child care in the specific geographical area or community.
• Assess business potentials including product/program development, financial modeling, budget analysis and fiscal planning.
• Develop or recommend new product or pricing offerings to expand to existing customers and new customers to grow the business vertically and horizontally.
• May project manage new business development initiatives such as new center or new programs such as Summer or Tutoring from inception to delivery and post implementation evaluation.
• May support other PD clusters in the development and implementation of their business grow initiatives.
Strategic Relationship Building
• Identify and establishes strategic relationship with external stakeholders – Principals, School Districts, Community leaders, Professional affiliations etc.
• Maintain on-going relationship and strong communications with existing and potential business partners – school districts, community organizations and families.
• Present ideas and proposals to School Districts, families and other stakeholders; engage them in the development and rollout of new products and services.
Customer Relations and Retention
• Develop customer retention strategy and plans and be able to lead the execution of the plans to maximize the life cycle of children in our programs.
• May lead customer service projects or initiatives for the cluster or region.
Program Development & Management (Approximately 50%)
Program Development and Quality
• Support center managers in developing and implementing financially sound quality programs based on developmentally appropriate practices, CMR and desired results.
• Implement the Program of Excellence model; review and assess program quality and effectiveness; utilize the outcomes to develop goals and objectives at the center level.
• Achieve and maintain accreditation in all eligible centers as well as internal quality standards such as Program Quality Profile (PQP); implement aggressive improvement plans for centers not meeting the standards.
• Observe staff interactions with children regularly. Model appropriate staff/child interaction for staff members (observe, model, provide feedback).
• Guide and coach Site Supervisors to establish and maintain fiscally sound planning, budgeting and resource utilization practices in individual centers as well as the cluster of centers.
• Proactively establish financial goals for each center with Site Supervisors and collectively as a cluster. Ensure goals meet or exceed the target requirements.
• Manage the financial activities of the centers including training staff on financial systems and practices, and generating timely financial reports.
People & Performance Management
• Act as a change agent; advocate, communicate and implement organizational changes in values, systems and processes.
• Lead, support and train the centers managers and staff to ensure they perform their best.
• Effectively manage all aspects of talent acquisition and performance management to include setting clear expectations, mentoring, coaching, training, performance feedback and setting professional development and performance goals to support staff in functioning at their highest capacity in accordance with CDI’s mission, values and position competencies.
Business Growth and Development
• Deep understanding of the needs and profiles of the children and families in the said geographical area and community.
• On-going strong partnership, relationship and communication with School Districts, parents, community and professional organizations.
• Sound business development plans in the cluster or clusters.
• Effective implementation plan of new program offerings, new business or expansion of business.
• Ability to guide internal and external partners in the implementation to yield successful outcomes.
• Significant improvement in customer relations and customer retention through strategy and plans as agreed by the VP.
• Increase in enrollment in the clusters of centers as targeted.
Program Management & Quality
• Desired Results compliance.
• Attain and maintain accreditation (NAEYC or NAA) standards.
• Principles of CDI/CDC developmentally appropriate programs and other relevant quality standards reflected in the program design and implementation.
• Communication and relationships with families and community are established and sustained.
• Accurate and current records maintained to meet state funding terms and conditions.
• Health, safety, nutrition and licensing requirements are met.
• Financial goals for the center including achieving revenue target, 100% fee collections and center expense controls met.
• BDPD has budget management and responsibility for up to 6 centers with a revenue stream of $500,000 (???).
• Ensures the centers adhere to Title 5 and Title 22 and other relevant contractual terms and conditions.
People & Performance Management
• Mission and values communicated to all staff; behavior and outcomes of center staff consistent with the values.
• Talents acquired for the center and key talents/high performers retained.
• Performance criteria and expectations clearly communicated.
• Annual Performance review conducted on time and regular feedback given to staff.
• Management of the team at the center with a size ranging from 2-50 staff.
Business Acumen – masters advanced level; understands internal and external factors and the potential impact on the business environment; keeps appraised of the change and development factors in the industry and can translate impact to business environment.
Business Planning and Development – masters advanced level; plans and implements marketing initiatives; evaluates and develops enrollment goals for each center in cluster based on environment, agency goals and needs specific to a given center; identifies new revenue streams and the potential for implementation and actualization of same.
Strategic Leadership – masters proficiency level; sets short to medium term strategies and goals to achieve the mission and vision; develops standards; aligns, mobilizes, reviews and evaluates the achievement of the strategies and goals in conjunction with the regional and company goals for a cluster of centers.
Relationship Building – masters advanced level; understands the importance of relationship; builds rapport easily with a variety of individual styles and personalities; engages and collaborates with partners and stakeholders to reach business goals; maintains broad internal and external networks of business and professional relationships.
Communication – masters advanced level in communication skills; selects the most appropriate method to deliver a message; prepares and presents verbal/written information clearly and concisely on complex subjects; provides guidance and coaching to others to improve verbal, written, presentation and listening skills.
Influencing and Negotiation - masters proficiency level; uses a number of different arguments or points in pursuing an idea or proposition; identifies others’ needs and personal styles, and understands own ultimate objective and bottom line; considers the positions of all parties to appeal to their interests; conveys benefits and values to the other party; responds to disagreements or resistance with facts, logic and reason; alters the actions/outcomes of objectives affecting a wider group of people – staff, customers, external parties.
Talent Development – masters proficiency level; develops talent profiles and hiring standards; participates in developing processes and systems to hire for the best; provides coaching, training and development to allow staff to maximize their capabilities; makes difficult performance decisions in consideration of the needs and performance of the team.
Program Quality – masters proficiency level; Commits to excellence in program quality and implements quality tools; assesses the quality of the program based on established standards and tools; provides feedback to team members on quality standards and areas for improvements; foresees issues that might adversely affect work quality and develops contingency plans.
Program Operations – masters advanced level; establishes implements and manages policies and procedures in support of agency and state standards for clusters of centers to include resource planning; managing agency and state initiatives for continued center level excellence.
Financial Management – masters proficiency level; effectively balances expenses and revenues; reviews budgets, revenues and expenses for a group of centers; interprets financial data on a wider scale; identifies financial strengths/weaknesses of the centers and applies it in business decision; identifies financial issues and provides guidance to centers in resolving the issues; aligns resources to ensure financial goals are achieved.
Critical Thinking and Problem Solving – masters advanced level in critical evaluation of key issues in complex situations; anticipates issues and develops contingency plans to optimize resolution(s); analyzes risk/benefit associated with each resolution.
QUALIFICATIONS AND EXPERIENCE:
• BA degree in Child Development or closely related field required, MA preferred
• Business degree or some education in business management discipline preferred
• Minimum 8 years experience in child development and/or early education and 5 years in management capacity for large child development programs or other related experience.
• Demonstrated experience in a business development and/or business management role; preferably in the early education field.
• Demonstrated experience in growing and developing school age programs, recreation/summer camps highly desirable.
• Experience and/or familiarity with Developmentally Appropriate Practices, including High Scope, Reggio Emilia and/or Emergent Curriculum, after school programming and summer camps.
• Ability to articulate a vision of child development and school-age programs, best practices, philosophy and program quality.
• Exemplary leadership traits and skills; ability to inspire, motivate, guide and train managers and staff.
• Excellent communication skills including written communication and the ability to present ideas logically in writing and verbally.
• Effective relationship building skills with external as well as internal stakeholders.
• Excellent project management capabilities; ability to establish project plans and guide members to successful achievement of the projects.
• A system thinker as well as an effective implementer.
• Knowledge and respect of the culture and life-style of the population being served.
• Works well under stress; handles multiple priorities while meeting other job responsibilities.
• Frequent travel within the geographical area or region.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.