Program Director - USA
NetCracker Technology - Atlanta, GA

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Responsibilities:

The Program Director has the two-fold role of securing and delivering professional services for the NetCracker customer base. The P rogram Director will be involved in pre-sales activities to ensure that service commitments are attainable and profitable . Likewise, the Professional S ervices team will report to the P rogram Director and will be charged with delivery of NetCracker solutions in a timely, effective , and cost-efficient manner.
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Manage and grow NetCracker implementation programs including the following:
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Manage the delivery team
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Manage P&L
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Manage customer expectations
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Ensure customer satisfaction
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Act as a trusted advisor to customer executives and SMEs and participate in strategic and roadmap discussions on business transformation, technology, and OSS/BSS/TOMS (Telecom Operations and Management Systems)
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Work in conjunction with the sales team on continuously expanding existing programs and searching for new opportunities within accounts
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Lead service delivery and customer support activities related to the NetCracker TOMS Product Suite
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Lead cross-functional, multi-cultural, geographically dispersed teams
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Provide input into all NetCracker commercial agreements with potential customers and vendors and represent NetCracker in commercial discussions
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Drive the creation of software, tools, and methodology to ensure ongoing efficiency enhancements for the delivery of NetCracker solutions
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Establish and maintain our state-of-the-art training curriculum for the NetCracker product suite
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Represent PS in presales activities, ensuring that NetCracker deployment methodologies are accurately represented to potential customers
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Represent NetCracker on Project Steering Committees with customers
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Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements
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Create and maintain departmental staffing plans, organizational chart, budgets, and other appropriate departmental documentation
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Establish departmental and personal objectives for the department and its team members and provide measurable results against the established objectives
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Report departmental status to senior management and the board
Requirements:
Education:
  • B.A., B.S.; Masters preferred

Experience:
  • 10 years management experience, at least 3 years at senior levels
  • Minimum 5 years experience in all of the following: o
Application software implementation experience and expertise in applying technology to meet customer needs o

IT networking or Telecommunications experience o

Relevant telecom BSS/OSS applications o

Contracts, SOWs, and other commercial agreements o

Major System Integrator experience
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Detailed experience with project management methodologies and associated tools
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Experience running 5m+ programs
Skills:
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Knowledge of data migration and system integration methodologies
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Knowledge of the software development lifecycle
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In-depth knowledge of NetCracker Services (or generally accepted consulting) techniques, methods, processes, and practices
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Ability to construct/maintain a departmental budget and manage projects accordingly
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Excellent oral presentation and written communications skills
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Outstanding time management skills
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Ability to travel

NetCracker Technology - 20 months ago - save job - block
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