Program Manager
T-Mobile - Bellevue, WA

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The B2B Program Manager provides program management for their assigned program (ex. B2B Projects; EPO Projects & Feasibilities; B2B Systems; Small Business/Advantage; Reporting; Salesforce.com, Jive platforms) which includes driving initiatives and projects that contribute to the growth of the program, providing business analysis for solutions within their program and attainment of program success metrics. This position will work cross-functionally with Corporate Communications, Direct To Customer, Sales Operations Services, Business Sales Operations and Business Sales Management. The position supports the T-Mobile brand by developing and owning new innovative communication systems and tools that deliver all of the frontline content, communications, and information to Business Sales, the support site on the T-Mobile corporate website, and T-Mobile-owned Social properties. This leader is accountable for managing all communication programs to ensure our frontline (and customers, as needed) are equipped with the information and tools they need for selling, purchasing, or servicing every product and service that T-Mobile Business Sales supports. In addition to the Communications Manager, they are a point of contact for all frontline knowledgebase/social support operations, the execution of content and communication strategies, content or social processes (workflow), and enterprise-wide project assignments.

The B2B Program Manager provides program management for their assigned program (ex. B2B Projects; EPO Projects & Feasibilities; B2B Systems; Small Business/Advantage; Reporting; Salesforce.com, Jive platforms) which includes driving initiatives and projects that contribute to the growth of the program, providing business analysis for solutions within their program and attainment of program success metrics. This position will work cross-functionally with Corporate Communications, Direct To Customer, Sales Operations Services, Business Sales Operations and Business Sales Management. The position supports the T-Mobile brand by developing and owning new innovative communication systems and tools that deliver all of the frontline content, communications, and information to Business Sales, the support site on the T-Mobile corporate website, and T-Mobile-owned Social properties. This leader is accountable for managing all communication programs to ensure our frontline (and customers, as needed) are equipped with the information and tools they need for selling, purchasing, or servicing every product and service that T-Mobile Business Sales supports. In addition to the Communications Manager, they are a point of contact for all frontline knowledgebase/social support operations, the execution of content and communication strategies, content or social processes (workflow), and enterprise-wide project assignments.

Program Support

a) Work cross-functionally with Business Sales Operations partners & Business Sales Management as well as DTC and SOS peers to lead implementation of initiatives to maintain and grow program, method and procedure updates, communication, trainings and program reporting.

b) Create monthly program dashboard with program highlights, projects status & roadmap.

c) Manage any vendor relationships for the program including: SOW/proposals; vendor contracts, licenses & renewals; vendor invoices; etc. partnering with legal and procurement.

d) Collaborate with peers and business partners to evaluate and implement content quality programs

e) Partner on developing content and knowledgeable strategies (internal, external, social) with defined measures of success and oversee execution of the tactics behind those strategies

Ensure ongoing alignment among all content and social platforms (Community, OneVoice, SFDC, Chatter, etc)

a) Work with Communications Manager and Content Owner to develop and manage content management strategy and/or social workflow and operations across multiple B2B segments and tools.

Maintain assigned knowledge tools, including the design and development of the tools, and projects related to content management, communications, content migration, and content reuse.

Communication

a) Proactive frequent communication with program stakeholders, Sales, and leadership.

b) Develop strong relationships and encourage feedback.

c) Communicate with tool users to answer questions and/or provide moderator support

Showcase Program or Project Management best practices and complete trainings/certifications.

Functional/Technical Skills

§ Expertise with Business Process and Methods and Procedures, content practices, Social Media and Operations

§ Demonstrated ability to manage and implement multiple communication strategies and campaigns

§ Strategic thinker with proven ability to deliver results

§ Experience contributing to strategy including the development and implementation of underlying tactics

§ Ability to prioritize and deliver on multiple threads of work

§ Demonstrated excellent analytical skills with critical thinking skills

§ Expertise with continuous improvement strategies, process, and procedures.

§ Proficient in Excel, Word, PowerPoint, Visio, SQL, Business Objects, Continuous Improvement Methodology

§ Ability to identify and propose alternative solutions regarding obstacles, resources, and other operating issues

§ Ability to build strong cross-functional relationships including those with senior level executives

§ Ability to determine and secure the resources and materials needed to perform the work of the unit

§ Excellent written and verbal communication skills Experience leading and developing partnerships that are not direct reports

Qualifications

2-4+ years Program Management Experience

2-4+ years Business Analyst Experieince

2-4+years Online Content Management Exp.

2-4+ years Communication strategy and delivery experience

2-4+ years Wireless Industry experience

2-4+ years Business Sales, Sales or Operations Support experience

Job

:

National Accounts

Primary Location

:

WA-Bellevue WA

T-Mobile - 20 months ago - save job - block
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