Program Manager - Business Conduct Office (Job Number: 131079)
Location - United States-CA-Foster City
Organization - Visa Inc.
Job - Risk Management
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
Visa’s Compliance and Ethics team is seeking a talented Program Manager to join our Business Conduct Office. The Program Manager will oversee the internal investigations of non-compliance with Visa’s Code of Business Conduct & Ethics for the Asia Pacific geography.
-Perform role of Investigator for appropriate cases
-Support the Business Conduct Office in management of key programs and initiatives, including: Conflicts of Interest administration, construction of reporting materials to governance bodies, policy development, and employee training/communication campaigns
Portfolio Manage Business Conduct Office Investigations in the Asia Pacific Geography:
-Oversee the internal investigation process for the Asia Pacific Geography – case intake/ triage, investigation QA and case closure, tracking/escalations
-Ensure a standardized investigation process across multiple functions (e.g. Human Resources, Legal, Internal Audit) and implement ongoing enhancements to investigation protocols
-Make ongoing improvements to the centralized case management process (e.g. Business Conduct Office triggers and pre-determined discipline)
-Drive the achievement of meeting or exceeding Hotline industry benchmarks, specifically average case cycle time metrics
-Build effective working relationships with key Business Conduct Office partners
Conduct Business Conduct Office Investigations in the Asia Pacific Geography:
-Conduct select investigations into allegations of non-compliance with the Code of Business Conduct & Ethics and other business misconduct for the Asia Pacific Geography
Support Key Business Conduct Office Initiatives:
-Contribute to the assembly of executive reporting materials for governance bodies, including Board of Directors / Audit & Risk Committee / Ethics & Compliance Steering Committee / Ethics & Compliance Operating Council
-Construct meaningful analysis to guide Compliance Country Visits and Compliance Risk Assessment & Validation activities for the Asia Pacific Geography
-Assist in the development and presentation of training to investigators and other key stakeholders
-Continuously seek opportunities for improvement to the Business Conduct Office Program and actively research benchmark and other industry information and best practices
-Support the Conflict of Interest Disclosure Review Program
-Support other key initiatives driven by the Business Conduct Office as required
Contribute to investigations from other geographies or other special projects as business need dictates.
-Bachelor’s degree or equivalent required
-At least 5 years of internal investigations and controls experience
-Strong data analytics and problem solving skills
-Excellent communication skills, including written, oral, and presentation skills
-Prior demonstrated success in both expense management, and project management
-Proficient in MS Office applications, including Outlook, Word, Excel, and Power Point
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than...