Program Specialist/Customer Service Representative
Covance - Gaithersburg, MD

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Job Posting
Covance is currently hiring an ITC Program Specialist or Customer Service Representative for it's Gaithersburg, MD location.

Key responsibilities:

Health care reimbursement interest or experience strongly desired. Customer service experience required. Strong customer service and communication skills; good initiative; ability to grasp concepts; organized and thorough in work; ability to multi-task and manage workload; good follow up and attention to detail; ability to address problems proactively; uses good judgment and knows when to involve others; computer literacy. Reliable and able to meet attendance and punctuality requirements of the position.

Former or current call center experience is a Plus but not Required!

Because of our passion and drive, Covance attracts the kind of people whose contribution has resulted in our exceptional growth. Once a part of our talented team, our employees stay at Covance to work in an environment that encourages career development, allows them to work alongside respected colleagues on challenging projects and provides a diverse global culture.

There is no better time to join us!

Education/Qualifications
The Program Specialist will hold a Bachelors degree or evidence of continual work toward a degree strongly preferred. Candidates without a degree should have a High school diploma and 4 or more years health care or customer service work experience.

Experience
Experience:
Health care reimbursement interest or experience strongly desired. Customer service experience required.
Skills/Aptitudes:
Strong customer service and communication skills; good initiative; ability to grasp concepts; organized and thorough in work; ability to multi-task and manage
workload; good follow up and attention to detail; ability to address problems proactively; uses good judgement and knows when to involve others; computer literacy. Reliable and able to meet attendance and punctuality requirements of the position.

EEO Employer
Covance is committed to diversity in the workplace and is an equal opportunity employer. (M/F/D/V). Your confidentiality and privacy are important to us.

About this company
124 reviews
Covance Inc. is a drug development services company providing a range of early-stage and late-stage product development services on a...