Program Support Assistant, GS-1101-06/07
Small Business Administration - Richmond, VA

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Become a part of an Agency that touches the lives of every American! We are the U.S. Small Business Administration (SBA) and for over 50 years, we have successfully served the Nation’s small business owners. Consider a career with SBA to assist in managing the range of programs and products sustaining America’s small business during this new era of economic responsibility. We recognize that small business is critical to our economic recovery and strength, to building America’s future, and to helping the United States compete in today’s global marketplace. We represent a highly skilled and motivated workforce and welcome those interested in furthering our mission. These positions are located at the Small Business Administration, Office of Field Operations located in Richmond, VA.

This position is ideal for a new to mid-career professional seeking enhanced professional development, a teamwork environment and recognition for excellent performance. The SBA offers generous federal government health benefits, flexible work schedules and leave, and promotes work-life balance.

This announcement serves as a Merit Promotion and All Sources announcement. You will be asked to determine your eligibility for each during the questionnaire process when you apply online.

KEY REQUIREMENTS

All SBA employees are subject to a credit check.

You must successfully complete a background investigation.

You must be a U.S. Citizen to apply for this position.

You may be required to serve a probationary period.

DUTIES:
The Program Support Assistant (PSA) serves as an integral staff member assisting one or more divisions by performing a variety of technical, operational and administrative support functions.

A PSA at the GS-06 grade level performs a variety of technical support functions for the District, which requires a broad working knowledge of SBA programs and services to assist small and disadvantaged businesses and the financial community.

A PSA at the GS-0 7 grade level performs a variety of technical support functions for the District, which requires a comprehensive working knowledge of SBA programs and services to assist small and disadvantaged businesses and the financial community. The full performance level of this position is the GS-07 grade level.

QUALIFICATIONS REQUIRED:
Specialized Experience for the GS-06 grade level: The applicant must demonstrate one year of specialized experience equivalent to the GS-05 grade level in the federal service, p erforming programmatic and administrative support functions using a variety of software applications and technologies. Examples of specialized experience are: general assistance to staff and customers, reviewing business documents, processing incoming and outgoing mail, file maintenance, serving as initial point of contact for customers and entering data into electronic systems.

Specialized Experience for the GS-07 grade level: The applicant must demonstrate one year of specialized experience equivalent to the GS-06 grade level in the federal service, p erforming an array of technical, programmatic, operational and administrative support functions using a variety of software applications and technologies. Examples of specialized experience are: technical assistance to staff and customers, reviewing business documents for completeness and accuracy, manage, track and distribute mail, records management, serving as initial point of contact for customers and analyzing, entering and reviewing data in electronic systems.

HOW YOU WILL BE EVALUATED:
For Delegated Examining (all US Citizens), your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will recieve a score based on the responses to the assessment questions (to view the questions click here View Assessment Questions ). If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant’s responses to the assessment questions and resume.
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant’s responses to the assessment questions and resume.
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant’s responses to the assessment questions and resume.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Merit Promotion and Non-Competitive applicants will not be evaluated using Category Rating. Applicants meeting basic qualification requirements will further be evaluated on the information provided in the Supplemental Questionnaire. To preview this questionnaire, click on the following link View Assessment Questions . You will receive a numeric rating based on your responses to the questionnaire.

You will be evaluated on the following Knowledge, Skills and Abilities:

Knowledge of general business, marketing, lending or contracting principles

Ability to effectively interact with a diverse customer base

Skill in using a variety of software applications

Ability to communicate in writing

Ability to communicate orally in a business setting

BENEFITS:
Working for SBA offers a number of really exciting benefits and flexibilities. To find out more about Federal benefit programs click here http://www.usajobs.gov/EI/benefits.asp

OTHER INFORMATION:
If you are applying for a special selection priority under the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), submit the following proof of your eligibility: Your reduction in force (RIF) separation notice, a Standard Form 50 reflecting your RIF separation, or notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. To be found well-qualified for special selection priority by SBA, you must meet the minimum qualifications and receive at least 85 possible points for the quality ranking factors. Information about ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp .

Selective Service: If you are a male applicant born after December 31, 1959 , you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov .

If you are a current Federal employee applying for promotion under SBA's Merit Promotion and Placement Plan, you must have completed a minimum of 52 weeks in positions not more than one grade lower than the position being filled. You must meet this requirement by the closing date of this announcement.

Probationary Period: You may be required to serve a one year probationary period.

RELOCATION EXPENSES WILL NOT BE PAID.

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The US Small Business Administration (SBA) has the little guy's back. As an independent agency of the federal government, it provides...