Department of Veterans Affairs
(VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.
If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA.
The VA is committed to hiring Veterans
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define who we are, our culture, and how we care for Veterans, their families and other beneficiaries. The Values are
America's Veterans need you!
To find out more, go to
You must be a U.S. citizen to apply for this job.
You will be subject to a background/suitability investigation.
This position is located at the Veterans Health Administration, Health Eligibility Center; Atlanta, GA. Duties include, but are limited to:
Serves as key contact person for telephone or written inquiries from veterans.
Investigates and answers questions by providing general information.
Obtains updated veteran eligibility information.
Performs data entry of veterans income information.
Prepares and types letters, reports, tabulated data, memoranda etc.
Assists in compiling and maintaining data for variety of reports.
scans and packages documents.
Receives and refers visitors and telephone calls.
Sorts and distributes messages and incoming and outgoing mail.
Uses Enrollment Eligibility Program software to retrieve veterans information and performs date entry functions.
Work Schedule: Monday - Friday 8:00am 4:30pm
***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED***
SPECIALIZED EXPERIENCE: GS-5
1 year of specialized experience that equips you with the knowledge, skills and abilities to perform successfully the duties of the position. To be creditable for the GS-05 the experience must have been equivalent to the GS-04 in Federal service. Examples of experience includes; working experience in a healthcare environment; receiving telephone calls from and responding to patients/ family members and representatives concerning healthcare eligibility for benefits; using eligibility software to retrieve and input information; and preparing and typing letters, reports, and memoranda. NOTE: Evidence of specialized experience must be supported by detailed documentation on your resume or OF-612. Also provide work experience information such as hours per week, salary and starting/ending dates of employment (month and year format) to establish one (1) full year of Specialized Experience. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
4 years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
COMBINATION OF EDUCATION AND EXPERIENCE
Equivalent combinations of successfully completed post high school education and experience may be used to meet total experience requirement at the GS-05 level.
This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
Ability communicate orally and in writing with individuals from varied backgrounds
Knowledge of health care eligibility benefits
Ability to use automation databases in order to search, navigate, and identify information necessary for providing customer service
Knowledge of administrative and clerical procedures, practices and policies
The work is mostly sedentary, but may require you to stand, bend or stretch in retrieving and filing case files.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this
to ensure proper accreditation and for foreign education requirements.
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed "
SF15, "Application for 10-Point Veteran Preference
," (go to
) and required documentation with your application materials. For more information on Veterans' Preference, please visit
HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:
Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.
VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:
The Federal Government has special appointing authorities for persons with qualifying disabilities (go to
). For additional information on these, and other special appointing authorities, refer to this
or contact the hiring Human Resources Management Service
at: 120 SE 6th St
Topeka, KS 66603
Interagency Career Transition Assistance Plan
Career Transition Assistance Plan
(CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
You may be required to serve a probationary period.
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...