Program Support Technician - Lynchburg
Dept of Social Services 9 reviews - Lynchburg, VA

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The incumbent provides support to various teams in a Division of Child Support Enforcement (DCSE) field office. Duties may include, but are not limited to: conducting interviews, initiating and receiving telephone calls and correspondence to/from custodial parents, non-custodial parents, courts, employers, and other government agencies to provide/gather information; assisting with genetic testing to establish parentage; reviewing cases to determine compliance with child and/or medical support orders; responding to inquiries concerning specific case information and the child support program in general; processing legal documents; processing incoming and outgoing mail; and maintaining the district's records management system.

Minimum Qualifications
Ability to plan, organize, and manage multiple priorities; to obtain & assess information/data through interviewing; independently research cases to resolve moderately difficult problems; interpret and apply policies and procedures; analyze and utilize legal and financial data and automated reports; and to perform mathematical computations. Ability to communicate effectively both orally and in writing with the general public and diverse audiences. Applicant must be skilled in the use of personal computers and automated information systems. Experience working with the general public in an office environment.

Preferred Qualifications
Work experience in Child Support Enforcement or related environment.
Work experience providing office or administrative support.
High School diploma or equivalent.

Special Requirements
Employment will be contingent upon completion of a criminal background check.

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9 reviews