Project Manager – IT Infrastructure
GC Services - Houston, TX

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Project Manager – IT Infrastructure

Considerable ability to interpret technical procedures to customers. Considerable ability to establish and maintain effective working relationships with other Information Technology department employees and customer representatives. Considerable ability to give clear and consistent instructions to team members. Considerable knowledge of current hardware and software technologies and uses. Considerable writing proficiency and visual design skills. Considerable oral presentation skills. Considerable ability to develop, leads, motivates and supervises working teams. Considerable problem solving and decision-making skills. Formal training in project management and Microsoft Project. Formal Project Management Certification (PMP) EDUCATION and/or EXPERIENCE University degree or college diploma in business or a related field 5 years work experience in project management Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, cable plans, rack layouts and procedure manuals. Must be able to write routine reports and correspondence. Must possess a strong ability to reason quickly and be able to shift attention to priority situations as necessary; must be able to reason with other technical staff to assist in the problem resolution process. At least 7 of the below Certificates are required, ample working knowledge and experience may be substituted. Preferred Not Required Avaya 87xx Preferred Not Required Avaya IP Solutions Avaya Call Routing Avaya CMS Aspect (Unified IP) Aspect Spectrum Cisco (Call Manager) Cisco ICM (PG) Cisco Routers Genesys CTI and Routing ISI Infortel Select Other Predictive Dialers Impact 360 Quality Monitoring System Various Cabling Termination Systems PHYSICAL DEMANDS Will be required at times to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects Ability to use common hand tools, testing instruments and specialized tools associated with hardware installation, maintenance, operation, and repair. Ability to exert moderate physical effort, typically involving a combination of climbing and balancing, stooping, kneeling, crouching, lifting, carrying, pushing and pulling. Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as operating equipment. Ability to lift and carry 40 lb. weights such as equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities:

Summary Under direction, is responsible for the overall planning, management and completion of IT infrastructure projects on a wide variety of business units and programs. Works with customers to develop project scope of work documents and project plans. Use project management skills to manage project roles, identify resource requirements, meet training needs, define project deliverables, provide client satisfaction and reporting structures and insure quality of projects. Identifies the technical approach to be used on a given project and manages the system development process. Documents opportunities to integrate systems and resources to fulfill project requirements. Ensures effective communications and relationships between customers and project team members are maintained. Duties may require 24 hour, seven days per week on-call responsibility for project support. Essential Duties and Responsibilities include the following. Other duties may be assigned. Works with appropriate customers to identify and coordinate new IT system developments and/or enhancements. Works with appropriate customers to develop project scope of work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks. Assigns, schedules, trains, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget. Mentors and provides expertise to other project team members. Works with appropriate customers to identify the roles of project team members, project reporting structures and frequency of interaction and any training requirements that may be needed for a team member to complete an IT project. Defines the responsibilities of parties involved in the project including customers, management, IT management, project team, vendors and others affected by the project. Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Facilitates amicable solutions with the appropriate customer(s). Maintains effective communication and working relationships with customers and project team members. Identifies the technical approach to be used on a given IT project and manages the system development process including the development of a strategic plan, systems analysis, technical design, coding, testing and acceptance of an IT system and/or application. Prepares and presents oral and/or written technical reports and project presentations. Organizes and conducts project team meetings. Utilizes current specific software to complete assignments. SUPERVISORY RESPONSIBILITIES Provides team leadership on individual projects. Assigns and checks work.

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GC Services is one of the largest business process outsourcing providers with nearly 9,000 employees in over 30 call center locations in the...