The position will be responsible for assisting the Product Manager with all aspects of assigned products and initiatives including implementation, daily maintenance and development. The products and initiatives include but are not limited to Healthcare Reform, Individual Insurance Exchange, and Existing Product Strategy.
Job Duties & Responsibilities
The products and programs have many components including benefit design, incentive programs, wellness programs, process improvement and integration (i.e. eligibility, data feeds), web enhancements, marketing materials, and networks.
Principle duties are:
Lead or assist Product Manager with the implementation of products and initiatives including online decision support tools, product enhancements and IT related projects across all functional areas.
Develop and manage project plans and direct and follow up with other areas to ensure timely implementation.
Demonstrate vast product knowledge in assisting Sales and in product and program questions or issues as well as product trainings.
Assist Product Manager in the ongoing maintenance of products and programs including requesting configuration changes, Facets Benefit Summary and On-Line Help changes, updating marketing materials, updating CBC articles and assessing reporting needs.
Participate in the Level 1 Member Grievance meetings.
Maintain administrative guidelines and product reference guides.
Assist Product Manager in analyzing product performance relative to competitors, including programs, benefits, networks, service, and price.
Management of specific projects to ensure timely rollout of deliverables.
Obtain knowledge on applicable vendor relationships related to the products and serve as the backup liaison with these vendors for any issues or questions.
Monitor and coordinate vendor support activities including billing, reporting, new account set up, data transfer requests, and other deliverables as needed.
Coordinate RFP responses. This may include writing some responses as well as research and coordination of information obtained from vendors and other divisions.
Chair or Co-chair cross-functional Workgroups.
Due to the broad scope and responsibility of this position, there are a number of unique skills and qualifications that are required. The key skills and qualifications are:
A BS degree or equivalent work experience is required with a minimum of three to five years experience in the health care industry. Commercial health insurance experience is preferred. A proven track record in project management is also required
Strong project management and interpersonal skills. The incumbent must lead multi-functional teams in order to implement product initiatives. The ability to work with others to produce results is crucial.
Strong written and verbal communication skills. The incumbent must have the ability to develop presentation skills and work towards presenting technical and non-technical information to peers and senior management in a clear, concise manner.
Strong decision-making skills and the willingness to take initiative and responsibility for decisions. The incumbent must be able to make sound decisions with only moderate guidance.
Strong organizational skills. The incumbent is required to manage multiple projects at one time.
Strong analytical skills. The incumbent must be able to analyze data and information at both a macro level and a more detailed level with some assistance from the product manager.
Extensive Microsoft Office Knowledge including Word and Excel.
Cognos and SalesLogix experience a plus.
Knowledge of Individual products.
BlueCross BlueShield of Tennessee (BCBST) is the oldest and largest not-for-profit managed care provider in the state of Tennessee....