Project Manager with IVR/CRM experience
NCS Technologies, Inc. - Clarks Summit, PA

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Require a Project Manager with IVR/CRM experience. If interested please do reply back with an updated copy of your resume to:

Payal Shah


Need to be onsite. No remote possible

Mentioned below is the job description

Job Title: Lead Project

Location: Clarks Summit, Pennsylvania

Duration: 6 Months

Job Description:
Responsible for the coordination and completion of projects within the information technology department. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. Prepares reports for upper management regarding status of project. Bachelors degree or advanced degree required and at least 10+ years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

The project manager will be part of the Channel and Integration team. They will meet with business partners to review business requirements. They will work as part of the project team to deploy project requests. They will be asked to work some evening hours and occasional weekends as part of new technology deployments. They will perform various other project management tasks as needed to ensure successful completion of assigned Projects

All project managers must have a proven track record of telephony project experience. Experience should include some work history with call center components such as PBX, IVR, Call recording, reporting, and telephony infrastructure changes. Candidates must have exceptional oral and written communications and customer service skills.

Other required skills:
Experience with telephony administrator tools is helpful (i.e. Nice, CMS).

Call Center Technology Experience a plus

Chordiant/Pega Framework Experience a plus

Experience working with Onshore/Offshore Teams