HVAC Parts Specialist/ Counter Sales
Tozour Energy Systems - Moorestown, NJ

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Title: Parts Specialist Department/Location: HVAC Parts & Supplies- Moorestown, NJFLSA Status: Non-ExemptReports to: HVAC Parts and Supplies Leader- MoorestownWorks with: HVAC Parts and Supplies Department, Sales Team, Customers, and Vendors.Job Purpose: Under general supervision completes assigned work to be a productive member of the Parts Team to deliver customer satisfaction and profit growth for the business unit and company.Essential Duties and Responsibilities: Conducts sales of HVAC parts and supplies over the phone and over the counter. Order required parts. Answer customer calls, identify parts, and provide technical support to customers when required. Actively makes customers aware of product promotions. Responds to customer inquiries, questions, or complaints regarding products or services. Possesses knowledge of the Trane product line and other lines carried to be able to demonstrate and discuss knowledgeably. Inform customers of standard procedures or resolution of problems. Follows up either verbally or in writing. Determine best method to resolve problems to ensure customer satisfaction and company adherence to policies. Responsible for warranty administration on all parts. Conduct self-study such as reading, research and assigned practice to improve abilities in companys products. About Tozour Energy Systems Tozour Energy Systems, Inc. is a full-service, HVAC and building automation provider, comprised of three business entities: Tozour-Trane, HVAC Parts and Supplies and Tozour Energy. The company provides customers with a diverse range of solutions including building automation, equipment services, energy conservation services, green building design, controls, parts, supplies and responsible technical support.We offer medical, dental, vision, FSA, free life insurance, disability, matching 401k, tuition reimbursement, and more! Our state-of-the-art building has a fitness center, free parking, and is very convenient to get to. Check us out at www.tozourenergy.comWe were recently named a Best Place to Work in Philadelphia by the Philadelphia Business Journal!Equal Opportunity EmployerWe are an equal opportunity employer. We are committed to a workplace environment that encourages growth and respect for all current and prospective employees based on job-related factors, such as their educational background, work experience, and ability to perform essential functions of a particular job. It is our policy to prohibit any form of discrimination or harassment based on race, color, age, national origin, religion, sex, sexual orientation, veteran, disability, or any other status protected by federal, state, or local law. Support and belief in this principle is a basic responsibility of all employees here at Tozour Energy Systems.
Personality: This person must be ambitious and motivated. HVAC knowledge a plus. Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business profit. Mature, credible and comfortable in dealing with clients and vendors. Well represented and businesslike. Able to get along with others and be a team player.Qualifications: 1-3 years experience, and must be able to perform each essential duty satisfactorily. Associate must be able to communicate effectively in person, by phone and through written communication with customers. Associate must be proficient with use of the telephone and voice mail, the computer, and other office equipment. Education and/or Experience: BA/BS degree. Industry experience strongly preferred. Customer Service experience or Sales experience required. Personal Situation: Able to commute reliably to office base. Able to work extended hours on occasions when required.

About this company
Tozour-Trane is YOUR total facility service provider! Owners of commercial and institutional facilities face many challenges including...