GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Serves as direct line supervisor of projects in support of assigned applications area:
Develops, sells and implements comprehensive project plans
Identifies critical path decisions, makes recommendations and influences program leaders and business process owners to maximize project payback
Manages daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, on-budget, as-requested by customer
Serves as direct supervisor of detailed IT implementation and support activities for business applications, reporting to IT Leader, Business Solutions. Act as subject matter expert for assigned area processes and supporting applications functionality and primary liaison to functional managers. Responsible for project initiation and completion within functional area by directing activities of others as well as maintaining individual project responsibilities.
This role will have responsibility for the Operations support for the following applications:
Corporate IT’s ServiceNow instance
Business instances of ServiceNow (Capital, GRC, Nordic Bank)
Enterprise Integrations (Sonic, IT Insight)
Telecom Applications (IP Plan, TEMS, Certificates)
Lead and drive a team to achieve operational excellence throughout the applications supported by the Enterprise Systems team
Manage team of contractors to provide 24x7 performance & management of applications supported by Enterprise Systems Team
Support Application Strategy / Architectural Roadmap for Enterprise Systems
Manage Release Management processes for all applications supported by Enterprise Systems
Provide Operational Reporting statistics for Enterprise Systems team on Incident / Problem/Change & Release Management Processes
Drive platform improvements to reduce number of incidents and improve availability / performance
Establish & maintain upgrade schedule and new feature release strategy for applications
Lead Service Improvement projects to deliver improved availability
Interface with Enterprise Systems development teams for release execution processes
Interface with ServiceNow for Operational/Architectural support of all managed instances
Bachelor’s Degree with a minimum 2 years of hands on, mixed experience in technology and architecture OR minimum 6 years of IT project / program management experience
Minimum 1 year of experience in offshore & onshore development team management
Minimum 1 year of experience at leading cross-functional teams to develop and deliver on a common vision
Minimum 2 years of project management experience
Must submit your application for employment through COS (Internal Candidates) or GECareers.com (External Candidates) to be considered for this opening
Must be 18 years of age or older
Must be willing to work out of an office in Visteon Village, Wayne County, Van Buren Township (near Ann Arbor / Detroit)
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
GE will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Ability to effectively perform cost benefit analysis, determine TCO, prepare and manage projects to budget
Base ITIL understanding and 1 year experience in ITIL practices
Green Belt and / or Black Belt Six Sigma trained
Application design & development experience
MySQL / Oracle Databases
Web development languages e.g. PHP / JSP / HTML
UI Design experience
Experience in managing multiple projects simultaneously
Experience with managing impact of compliance regulations to application design
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint
Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve.
Change oriented – actively generates process improvements, supports and drives change and confronts difficult circumstances in creative ways
Section 19 Job
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
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