Universal Health Services, Inc. (UHS) is one of the nation's
largest and most respected healthcare management companies, operating
through its subsidiaries’ acute care hospitals, behavioral
health facilities and ambulatory centers nationwide. Founded in 1978,
UHS subsidiaries now have more than 65,000 employees. The UHS
business strategy is to build or purchase healthcare properties in
rapidly growing markets and create a strong franchise based on
exceptional service and effective cost control. Our success comes
from a responsive management style and a service philosophy based on
integrity, competence and compassion.
The Project Manager - Clinical Transformation manages the
portfolio of initiatives within the Department of Quality Management.
These initiatives are designed to improve patient outcomes at all UHS
Acute Care facilities. Leads the development, planning, and execution
of time-lines to improve patient outcomes. Works collaboratively to
implement the time-line effectively and efficiently. All initiatives
are in alignment with the organization’s vision and strategic
plan goals to be the Safest Health System in the Nation and the
National Benchmark in Clinical Outcomes.
Essential Job Duties:
Facilitates clinical improvement projects focused on
implementation of evidence based medicine, chronic disease
management, complication and readmission reduction, and access and
coordination of patient care. Leads the development of annual
improvement goals for their assigned projects and teams (process and
outcome measures) that are in alignment with the organizations vision
and strategic plan goals to be the Safest Health System in the Nation
and the National Benchmark in Clinical Outcomes.
that CQI teams are multidisciplinary in membership, and utilize data
driven, rapid improvement methods to maintain a rapid pace of
improvement. Ensures that team membership includes a large
representation of physicians who are well respected and considered
opinion leaders by their peers. Ensures that all teams are co-lead by
a medical director and nursing leader.
Directors of Clinical Excellence and Effectiveness by providing
research in evidence based medicine and nursing practice, population
health management, chronic disease management, complication and
readmission reduction, construction of order sets, EMR/CPOE rules and
alerts, design of practice support tools, physician engagement
strategies, change of physician practice patterns, use of clinical
dashboards, rapid cycle redesign, process improvement, project
management, and change strategies. Supports the patient family
experience work by providing research in service excellence, service
recovery, HCAHPS dashboards, and best practices to exceed the
patient-family expectations against needs.
implementation of nationally endorsed EBM guidelines shortly after
publication. Is familiar with and can navigate Zynx Health Website.
Supports the implementation of vendor based products and services to
improve patient outcomes.
Partners with Quality Analytics
Department members to support CQI teams with clinical dashboards and
other measurement tools. The PM and the data analyst form a unified
support team for each project with each having distinct areas of
leadership and responsibility to the team.
external ratings by external rating agencies (Health Grades,
Leapfrog, and Thomson Reuters, among others) and regulatory agencies.
Recommends improvements to maintain highest ratings (e.g. 5 stars)
and rankings (e.g. Top 100 Hospitals, Hospital Compare, among
others). Within their scope of responsibility ensures that all
medical conditions or surgical procedures evaluated by external
agencies have active CQI teams. The PM supports these activities with
yearly project plans outlining measureable improvements and quarterly
May lead innovation projects that redesign
current care process aligned with the domains of the patient family
experience such as pain management, communication,
cleanliness/quietness, or the discharge process. In such instances
the PM will likely be paired with an operational/process improvement
specialist to accomplish the work. In addition, an effective and
collaborative working relationship with care management will often be
required to accomplish team goals.
May assist the Quality
Directors with grant applications and award submissions,
participating in the orientation of new employees, leading the design
of quality related presentations and storyboards from their assigned
improvement activities, as requested by leadership.
Participates in patient safety initiatives and risk mitigating
Performs other duties as assigned.
Bachelor’s degree in areas including, but not limited to,
health care, engineering, case management, or business administration
required. Master’s degree preferred.
experience in healthcare or manufacturing, quality improvement, care
management, or equivalent combination of education, training and
Clinical background desired, but not
necessary. Previous project management and facilitation experience
required including demonstrable successes. Experience working in an
organization of size and complexity comparable to UHS. Demonstrated
track record for implementing and guiding large projects and teams.
Advanced knowledge and ability to teach clinical, operational,
and process improvement methodologies and tools. Advanced knowledge
of healthcare regulations, accreditation guidelines and standards.
Superior leadership, team facilitation, change management and
teaching abilities. Good working knowledge of statistics, and must be
expert in the use, application, and interpretation of statistical
process control charts. Must have a level of proficiency in medical
coding that ensures accurate interpretation of clinical dashboards
with the ability to explain measure definitions to the satisfaction
of physicians, nurses and other clinical professionals. Quickly
attains an advanced working knowledge of academic detailing
techniques. Utilizes these techniques to ensure effective
communication to all team members and physicians operating in their
assigned specialty areas.
Ability to work effectively with
various levels of leadership, management, physicians, and other
community members. Advanced skills in leading and facilitating
groups, decision-making and conflict resolution. Ability to manage
multiple priority projects simultaneously. Able to work flexible
hours as needed.
Excellent written, verbal communication and
interpersonal skills. Time management and organizational skills. Self
directed. Ability to make quality, independent decisions. Analytical
and strong problem solving skills. Ability to work effectively and
efficiently under tight deadlines, high volumes and multiple
interruptions. Ability to maintain the strictest levels of
confidentiality. Ability to listen to others. Competency in the use
of a variety of computer hardware and software systems.
If you meet the above requirements and are looking for a rewarding
career, please take a moment to share your background with us by
applying online. UHS offers competitive compensation commensurate
with experience and benefits programs including medical, dental, life
insurance and 401k.
UHS is not accepting unsolicited
assistance from search firms for this employment opportunity. Please,
no phone calls or emails. All resumes submitted by search firms to
any employee at UHS via-email, the Internet or in any form and/or
method without a valid written search agreement in place for this
position will be deemed the sole property of UHS. No fee will be paid
in the event the candidate is hired by UHS as a result of the
referral or through other means.
Universal Health Services
- 3 years ago - save job