A. TITLE OF ROLE: Program Manager
B. WORKGROUP: Free Agents
C. SUPERVISOR'S TITLE: CEO / Project Champions
D. DESCRIPTION OF ROLE: The Program Manager manages program(s) assigned by senior leadership, which consist of projects and activities designed to drive specific, strategic business outcomes.
E. SKILLS: Willingness to take ownership of the program with minimal oversight. Proven decision-making and organizational skills. Relies on experience and judgment to plan and accomplish goals. Able to operate and execute in an ambiguous environment. Capability in managing multiple, interrelated projects simultaneously. Able to lead and direct work of internal and external cross-functional teams. Experienced with enterprise project and program management tools. Demonstrated ability to motivate others and achieve results. Strong influencing, facilitation, negotiation, mediation and partnering skills. Excellent written, verbal and presentation skills. Able to interface internally and externally at all levels, including senior leaders and Board of Directors. Strong problem solving and analytical skills. Knowledgeable in quality tools and principles. General knowledge of business contexts, including operating models and supporting systems. Familiar with business analysis, process modeling, facilitation.
F. EDUCATION: Bachelor’s degree in Business Administration or related field required. Project or Program Management certification desirable.
G. EXPERIENCE: 7-10 years demonstrated experience in program or project management with a record of delivering value within time and budgetary constraints. Knowledge of Baldrige criteria and improvement planning and coaching. Proven ability to manage diverse internal and external stakeholders. Experience designing and executing change management and communication plans.
H. LIST OF ESSENTIAL RESPONSIBILITIES:
1. Program Management - Manages program of interrelated projects and activities to deliver strategic benefits and achieve planned outcomes. Leads and facilitates decision-making for the assigned program. Adjusts program to achieve outcomes despite shifts in organizational strategy, operations, and/or external factors.
2. Communication - Communicates the program vision, goals, and outcomes. Provides objective reporting of program and related projects’ status, issues, risks and performance, including financials.
3. Change Management – Leads, or contributes to, change management plan. Anticipates and proactively addresses resistance to change. Facilitates communication, training and improvements necessary to support change.
4. Stakeholder Management - Engages internal and external program stakeholders. Develops and maintains effective stakeholder relationships.
5. Project Management - Oversees program’s portfolio of projects through the entire lifecycle. May serve as Project Manager for key projects, including project initiation, planning, design, execution, monitoring, controlling, and closing.
I. ROLE RELATIONSHIPS:
• Internal – Works closely with senior leaders, management and staff to ensure program achieves planned outcomes. May work with volunteers. Potential for high level of virtual interaction (email, web-based meetings, etc.).
• External – May interact with other people and functions within the ASQ family organizations, including ASQ Global, ANAB, ACLASS, RABQSA. May interact with supplier and partners.
J. ROLE RESPONSIBILITIES:
1. Planning and scheduling. Develops plans and directs assigned resources for implementations.
2. Budgeting and forecasting. None direct. Recommends expense needs to supervisor(s).
3. Responsibility for establishing objectives, policies or standards. May recommend new policy or policy changes;
4. Impact of decisions. Make decisions relative to areas of responsibility in accordance with approved policies and procedures with the intent to satisfy users and customers and improve the processes that serve them.
K. SUPERVISORY RESPONSIBILITIES: None. Indirect supervision of project managers, project teams, and other program resources.
L. SUPERVISION RECEIVED: Operates independently with supervision received from CEO / Project Champions.
M. WORK ENVIRONMENT:
• Work Conditions - Normal
• Exposure to Hazards - None
N. BEHAVIOR AND ATTITUDE: ASQ’s mission and core values require each staff member to perform professionally and personably. How the employee relates to coworkers, customers, and visitors is seen as important as the employee’s technical knowledge and ability. Respect and consideration for coworkers, customers, and visitors is a requisite of successful role performance. ASQ’s diversity vision requires each employee to promote in principle and in practice an inclusive environment that maximizes opportunity and responsibility for each member, volunteer, employee, and stakeholder in the organization.
O. OTHER: Some travel may be required
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
ASQ, www.asq.org, has been the world's leading authority on quality for more than 60 years. With more than 90,000 individual and...