Public Area Attendant
DoubleTree Hotel Boston - Bedford Glen - Bedford, MA

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Lobby Attendant, lobby Porter, Housekeeping

JOB OVERVIEW

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.

ESSENTIAL JOB FUNCTIONS

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Ensure security of any assigned keys and beeper.
  • Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
  • Review assigned area and complete general removal of any trash or debris.
  • Stock cleaning carts with designated supplies and equipment.
  • Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
  • Clean designated areas with proper chemicals, tools and equipment.
  • Ensure that nothing is stored in stairwells.
  • Transport any food and beverage trays/items in public areas to service areas.
  • Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
  • Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
  • Dust and polish all woodwork.
  • Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
  • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
  • Clean all lamps, light fixtures and light switches; check for proper working condition.
  • Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
  • Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
  • Remove dust on drapes weekly and realign to correct position daily.
  • Inspect condition of planters and plants; remove debris, polish planters.
  • Remove dust, dirt, marks and fingerprints from doors and door frames.
  • Remove stains, scuff marks, and dust from baseboards, ledges and corners.
  • Polish all brass surfaces.
  • Empty trash containers, ashtrays and ash urns in public areas.
  • Remove trash; debris and cobwebs from balconies/patios.
  • Empty vacuum cleaner bags, replace and clean machines.
  • Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
  • Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
  • Stock vending machines in public and employee bathrooms.
  • Sweep front entrance daily.
  • Sweep and rinse off the pool deck daily.
  • Remove soiled towels from pool area and return them to Laundry.
  • Report any damages or maintenance problems to the Supervisor.
  • Turn over any lost and found items to the Supervisor.
  • Ensure security of hotel property.
  • Stock Housekeeping department supplies.

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