Public Area Attendant
Highgate Hotels, L.P. - Generic - USE THIS ONE NOW - Mount Pocono, PA

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Job Description:
The Public Area Attendant is responsible for maintaining
high standards in all assigned lobby areas, public
restrooms, special cleaning assignments and performing
Room Attendant duties as necessary.

Job Requirements:Education & Experience:
  • High School diploma or equivalent and/or experience in
a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable
state (property specific).

Physical requirements:
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move
objects.

General Requirements:
  • Must be able to effectively communicate both
verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and
service oriented manner.
  • Must be effective at listening to, understanding,
and clarifying concerns raised by employees and
guests.
  • Must be able to multitask and prioritize
departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in
an attentive, friendly, courteous and
service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and
grooming, which includes wearing the proper uniform
and nametag.
  • Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
  • Must be able to understand and apply complex
information, data, etc. from various sources to meet
appropriate objectives.
  • Must be able to cross-train in other hotel related
areas.
  • Must be able to maintain confidentiality of
information.
  • Must be able to show initiative, including
anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Ability to stand during entire shift.
Fundamental Requirements:
  • Employees must at all times be attentive, friendly,
helpful and courteous to all guests, managers and fellow
employees.
  • Use proper two-way radio etiquette when communicating
with other employees.
  • Practice safe work habits to ensure safety to guests,
fellow employees and self.
  • Handle items for "Lost and Found" according to the
hotel standards.
  • At the end of the shift, turn in all keys and
assignment sheets to the Housekeeping Office.
  • Report maintenance issues to Housekeeping
Supervisor/Manager.
  • Be familiar with correct guestroom cleaning procedures
to assist if needed.
  • Deliver any clean linen to assigned sections, if
necessary.
  • Pick up Room Attendant's dirty linen or trash as
needed.
  • Before leaving, collect all trash from the service
landings and take to/dispose in outside trash dumpsters,
per hotel procedures.
  • Vacuum guest corridors.
  • Keep hallways, public areas and closets neat and
organized.
  • Maintain cleanliness and sanitation in public
restrooms.
  • Adhere to the schedule for project cleaning of public
areas.
  • Maintain the stairwells to hotel standards.
  • Keep ash urns clean and filled with sand.
  • Ensure overall guest satisfaction.