Public Area Attendant - PM shift
Hard Rock Hotel - San Diego - San Diego, CA

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We’re auditioning for professional, outgoing, and outrageous personalities to fill the role of Housekeeping Public Area Attendant. As a Housekeeping Public Area Attendant, you’ll play a big role in helping to make sure that the guest feels at home during his/her stay. You’ll be responsible for consistently providing a clean and well maintained public area, worthy of a rock star, for each of guests before they arrive and during their visit.

Key responsibilities of a Public Area Attendant:
• Cleaning assigned public areas in accordance with Hard Rock Hotel standards
• Replenishing amenities and supplies in assigned public areas as needed
• Stocking and maintaining Housekeeping cart
• Reporting any maintenance issues to Ground Control
• Acknowledging all guests in corridors using the 10/5, First and Last Rule
• Answering questions about the hotel, memo and/or music
• Answering questions about local area attractions and things to do
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Maintaining an up to date working knowledge of local area attractions and things to do around the hotel
Job Requirements
The minimum qualifications for the Public Area Attendant position are:
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to move perform frequent and repetitive movements, including bending and stooping
• Must be able to lift, push, and pull a moderate weight frequently
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of the minimum number of rooms assigned
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
• Multiple language abilities preferred, some English required
• Understanding of lifestyle hotel products and guest services
• Ability to participate in the creation of an enjoyable work environment
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to formulate and apply appropriate course of action for routine and/or familiar situations
• Previous cleaning experience preferred
• Must have the ability to work a varied schedule that may include early morning , evening, night, and weekend shifts
An Equal Opportunity Employer