Under supervision of the Chief of Police, provide public safety dispatch services for police officers; maintain two-way communication with police units; access law enforcement databases and provide information and assistance to emergency dispatch units; and perform a variety of police support and routine clerical duties including word processing and data entry of a specialized nature.
REPRESENTATIVE DUTIES : Receive and prioritize calls from staff, students and the public requesting a variety of emergency services including police, fire, and ambulance services; exercise initiative and independent judgment in assessing alarms and emergency or routine calls; coordinate requests for dispatch in order of importance and determine the proper level of response; dispatch units accordingly; monitor and operate automatic computerized alarm systems and a Computer Aided Dispatch system ( CAD ) to determine location and type of emergency; advise and assist police officers and other staff in resolving problems with calls for service; determine wanted status on suspects, runaway status on juveniles, registration and stolen information on vehicles and property; operate California Law Enforcement Telecommunications System ( CLETS ) to enter, modify, and retrieve data associated and connected with law enforcement records and criminal history databases; maintain accurate and up-to-date police files and records; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information; organize and maintain filing systems; process requests for records and subpoenas; perform a variety of clerical support functions for public safety staff; compile information and data for statistical reports; maintain a calendar of activities, meetings and events for assigned personnel; serve as receptionist for assigned area; receive office and telephone callers; provide material and information in response to requests for information related to assigned area of responsibility; route calls to appropriate personnel and convey telephone messages; refer callers to appropriate staff for further assistance as needed; utilize various computer applications and software packages; maintain and generate reports from a database or network system; operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine; perform related duties and responsibilities as required.
Knowledge & Abilities:
MUST HAVE KNOWELDGE OF: Principles and procedures of public safety dispatching including operation of computer aided dispatch software applications; pertinent federal, state, and local codes, laws, and regulations; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; basic principles of business letter writing and basic report preparation; basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette; interpersonal skills using tact, patient and courtesy; basic mathematical concepts; work organization principles and practices; English usage, grammar, spelling, punctuation, and vocabulary. MUST HAVE ABILITY TO: Perform a variety of public safety dispatching functions requiring independent judgment; act independently and efficiently in routine and emergency situations; exercise good judgment to remedy operational problems with minimum delay while protecting life and property; understand, interpret, and apply general radio dispatch, administrative and office policies and procedures; perform a variety of office support and clerical duties and activities of a general and specialized involving independent judgment in the interpretation, application, or modification of existing procedures within well defined guidelines; respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff or the public; use sound judgment in recognizing scope of authority; type or enter data at a speed necessary for successful job performance; adapt to changing technologies and learn functionality of new equipment and systems; work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person; work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
Education & Experience:
Any combination equivalent to: graduation from high school and two years experience in radio dispatching, public emergency information systems, or law enforcement. Equivalent experience in a high-volume, multi-line phone setting may be considered. Experience in a public safety Computer Aided Dispatch ( CAD ) radio communication department is highly desirable.
Licenses and Other Requirements:
Valid California driver’s license and a safe driving record; Possession of a valid P.O.S.T. certified dispatcher basic academy certificate and have been active within the last 18 months dispatching within a public safety, law enforcement agency.
ENVIRONMENT : Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; exposure to individuals requiring emergency assistance. This job class requires shift work including evening, nights, holidays, and weekends. Dispatchers may be required to work beyond their scheduled shift where relief cannot be found. PHYSICAL ABILITIES : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Range 17, Steps 1-6, $1,591.50-$1,936.50. Includes one range for evening increment. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave packag
Classified Bargaining Unit
Friday: 12:00 p.m.-4:00 p.m. AND Saturday: 6:00 a.m.-2:30 p.m. AND Monday: 2:00 p.m.-10:30 p.m. (Approximately).
Work schedule may be adjusted to meet the needs of the department due to dispatch relief, vacation and holiday backfill.
Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).
As soon as the successful candidate is identified and following the subsequent governing board approval.
Open Until Filled
Required Applicant Docs Cont'd
Southwestern College Online Application
Public Safety Dispatcher Supplemental Questionnaire
Special Instructions to Applicants:
REQUIRED APPLICATION MATERIAL : Submit under “Other.”
• P.O.S.T. Certified Dispatcher Basic Academy
All application materials must be received on-line at https://jobs.swccd.edu. Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, June 7, 2013 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.
Foreign degrees require an evaluation for United States equivalency from an agency having membership with the National Association of Credential Evaluation Services, Inc.
Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA . This report must be attached to your online application at the time of applying.
For your convenience, we have provided the NACES (National Association of Credential Evaluation Services) membership list to assist you in complying with this requirement; click on the Helpful Job Tips link on the navigation bar. You may use any other certified transcript evaluation service at your disposal.
We regret we are unable to accept faxed, e-mailed, mailed, or hand delivered application materials. Only complete application materials submitted through SWC online system will be accepted. To complete and submit your application for this position, please visit our online employment website at www.swccd.edu. All required information must be submitted online before the review date and time indicated on the job posting.
A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to email@example.com.
It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.
Upon offer of employment, the successful applicant must be able to provide proof of eligibility to work in the United States.
Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.
As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.
Southwestern Community College District does not discriminate against any person in employment, or in any program affiliated with the District, on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, gender or sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.