Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement units, gathers and relays critical information to law enforcement officers, documents calls and responses; complies with Sheriff’s Office policies and procedures to assure the safety of officers and the public.
Essential Job Functions:
Essential Job Functions : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
- Answers incoming emergency and non-emergency calls by telephone and radio; projects positive support of the department and county organizations at all times.
- Prioritizes calls for service and determines appropriate personnel to respond.
- Interviews callers and gathers details on complaints; relays pertinent information to officers in a factual and concise manner; provides information and assistance to the public.
- Dispatches calls for service to available officers, by radio and pager.
- Maintains status and awareness of Sheriff’s patrol units and monitors alarms; tracks the location and activities of all officers on duty.
- Provides detailed call information to officers as needed; monitors message traffic and relays important information to officers.
- Types all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the NCIC computer system.
- Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents.
- Notifies key County personnel on critical incidents; follows all Department policies and procedures to assure that officer safety is the top priority; provides on the job training to junior staff.
- Reports equipment malfunctions to the proper authority; maintains a current record of the location and availability of key personnel and emergency equipment
- Confirms outstanding warrants for other agencies and clears active warrants as directed.
- Performs inquiries and criminal history checks for officers through National Crime Information Center (NCIC), and California Law Enforcement Telecommunications System (CLETS)
- Sends inquiries to other agencies for warrant confirmations or general information.
- Performs other related duties as assigned.
Environmental Factors and Conditions/Physical Requirements:
- High school diploma or GED equivalent.
- Possession of a recent (less than one year old) valid certificate as proof of typing skills at 40 net words per minute is required.
- Requires completion of the California POST and CLETS certification within the probationary period.
- Must pass a thorough background investigation.
- Additional qualifications for lateral transfers: Must be currently working or employed within the last twelve months as a public safety dispatcher in a California Law Enforcement Agency or California Fire Department with a minimum of one (1) year experience as a public safety dispatcher with the same agency.
- Work is performed in a fast paced, high volume call center environment and long periods without breaks; involves a minimum of physical effort in a highly stressful setting.
- May be subject to repetitive motion, such as typing and vision to monitor.
- May be subject to angry or distraught citizens.
- Must meet high standards of hearing acuity, and speak effectively in a clear, understandable voice.
- Must be willing to work weekdays, weekends, holidays and on any assigned shift.