QA Manager-Labs
QA/CS - El Segundo, CA

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QA Manager-Labs

Job Description
Job Title: Manager, QA Labs

I. Basic Function:

The Labs Manager is responsible for managing multiple software projects through the Quality Assurance test process. This involves assigning and managing test leads and test teams, planning and managing the QA budget and test plan, coordinating with the Production Management Team as well as first parties, and overseeing the entire test effort from beginning to end. The Labs Manager works to ensure that each project is tested in line with best company practices, and participates in overall department planning and policy making. This position also helps coordinate workflow and resource planning within the department, with an emphasis on people management and staff development.

II. Duties and Responsibilities:

1. Project Management (60%)

- Works with QA Platform Leads to manage the testing of assigned software projects from the earliest stages until completion.

- Organizes the test environment and coordinates the arrangement of the necessary hardware and software to perform technical requirement testing.

- Works with the Staffing Coordinators and Managers to arrange and deploy a test team in line with the project schedule and project needs.

- Participates in resource planning on both a project level and on a departmental level so that every title currently in test at Activision is receiving fair and sufficient resources and support.

- Oversees creation of the test plan and budget and monitors spending to ensure the project is kept on track. Communicates changes to the schedule or plan that will affect the overall budget to upper management.

- Oversees a portion of milestone assessment reports at Alpha and Beta in accordance with first party requirements.

- Assists with the creation of the Customer Support Packet, Project Post Mortem, Game Quality Reviews, and other reports as dictated by project or departmental needs, and maintains a record of each for future reference.

- Assists in reviewing packaging and documentation for accuracy. Organizes QA review of strategy guides or other marketing materials when appropriate.

- Helps ensure product quality by monitoring test effort and test effectiveness across each platform. Provides metrics and other information on project status to upper management.

- Provides guidance to the QA team leadership on project quality goals and testing strategy, so that the testing effort is in sync with overall departmental quality guidelines.

- Acts as an ongoing liaison with first party on project related issues and date expectations.

- Coordinates with the Production team, the QA team leadership, and QA upper management during the first party submission process so that project quality needs and project scheduling/business needs can be met.

- Organizes project wrap up when the project has been completed, including reassigning staff, archiving project masters for the master library, and other procedures in accordance with Activision practices.

2. Department standards and practices (20%)

- Helps develop and maintain Activision standards and practices, so that all Activision titles are tested in a consistent and rigorous manner.

- Oversees maintenance of Activision’s standards and practices documentation.

- Oversees development of requirement test planning and test strategies that can be applied to future titles, based on lessons learned from previous projects and other test theories and quality concepts.

- Coordinates procedure development with other Quality Assurance groups and other Activision departments so that each group works together effectively and without redundancy.

- Interacts with the Customer Support department to ensure that customer support is equipped with the information necessary to provide support for released titles, and receives feedback on customer issues that can be applied to future test projects.

- Remains current with the latest developments in console and PC hardware and software and applies that information in the test planning phase to help improve the overall test process.

3. Staff Management and Development (20%)

- Advises subordinates, including training and coaching staff for improved performance.

- Evaluates team performance, with the goal of improving test effectiveness.

- Works to develop staff so that they can take on additional responsibility and continue moving forward in their career progression.

- Participates in the hiring process of the QA Functional Department; provides feedback on candidates for promotion and on hiring decisions.

III. Principal Working Relationships:

Sr. Director, QA; Senior Manager, Developer, Central Technology; Quality Assurance Functional Managers; Manager, Customer Support; Staffing Coordinator; Production Executives; Producers; Senior Lead, Network Lead; Senior QA Project Leads; QA Project Leads; QA Support Staff; Creative Services; Marketing; Operations; Legal Department; Administrative Staff; Sr. Tester/Support Reps; Tester/Support Reps.

IV. Position Qualifications:

a) Educational Requirements :

- B.A. or B.S. in Computer Science/Entertainment related area or equivalent work experience required

b) Special Knowledge, Skills : (Tools and Technology, Technical Skills)

- Demonstrated skills with QA methodologies, software development lifecycle, and problem solving

- Demonstrated ability to manage multiple projects. Ability to meet Activision’s established deadlines

- Demonstrated success in the leading and managing of people in a team-based environment

- Proficient with Devtrack or similar bug tracking database

- Capacity to create and implement innovative testing procedures and materials

- Strong working knowledge of most popular console platforms and related peripherals and PC software/hardware

c) Prior Experience/Previous Positions related to current position:

- Five or more years QA experience, preferably in the interactive software publishing field

- Extensive experience as a QA Lead/Senior Lead on a wide variety of software titles

d) Other Qualifications and/or Requirements : (Years of exp. required, key

competencies to be successful)

- Excellent written/verbal/presentation skills; ability to convey complex ideas in a simple fashion

- Self starter with the ability to work with minimal supervision

- Attention to details and excellent organizational skills

- Ability to multi-task effectively

- Understanding of project management methodologies

- Ability to work in a team environment and interact with cross-functional teams at all levels

- Ability to work and interact with other departments throughout the organization

- Extensive experience with MS Office applications

Requisition ID QUA00009Q
Job Quality Assurance
Primary Location United States-California-El Segundo

Organization QA/CS

Activision - 9 months ago - save job