Quality Control/Assurance Analyst 13-00385
Paladin Consulting, Inc - Dallas, TX

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Major Purpose of the Position: Our Customer Experience Measurement department is seeking a detail-oriented individual with excellent communication and inter-personal skills to ensure quality of web-based and automated inbound telephone (IVR) questionnaires for survey research, external website and internal applications.

Major Responsibilities: Duties include reviewing and testing web-based and custom online applications, processing/checking/cleaning collected data, working closely with project management staff and survey development staff, and acting as a general resource for technical design and data formatting questions. Work with Project Managers and Programmers in the testing and troubleshooting of web-based and IVR surveys as well as custom online applications, with varying degrees of complexity, for primary marketing research studies.
Check for validity of collected data using several techniques, including on-line comparison tools, MS SQL server, SPSS and/or quantum (or similar) data editing/tabulation software.
Implement quality assurance procedures to ensure accuracy of all work.
Process, review, report, update, and/or clean data (when needed) in the SQL database where survey data is stored to ensure that it is complete, accurate and valid.
Implement QA procedures as defined for internal applications and external websites.
Document QA procedures for all projects.

The preferred candidate would be a motivated individual with excellent organizational and multi-tasking skills who can follow complicated survey logic. The ideal candidate would also be able to work well under pressure and provide results in an exciting, fast-paced marketing research environment.
Minimum Qualifications Requirements:
Well-developed organizational skills and multi-tasking ability.
Well-developed analytic and critical-thinking skills.
Very detail-oriented.
Excellent interpersonal skills and the proven ability to work seamlessly with peers, managers and vendors.
Aptitude for creative thinking and the ability to act independently.
Energetic self-motivator able to function productively in a team environment.
Ability to develop and take responsibility for and ownership of client deliverables with exceptional attention to detail.
Prior experience (or exposure to) web surveys, SQL, SPSS, SAS or quantum data editing/tabulation software (or similar) is a plus.
Prior understanding of quantitative research techniques and methodologies also a plus.
Responsible for all aspects of quality assurance.
Ability to conduct quality audits, reviews and analysis of program specs, data and training documentation.

Preferred Education and Experience:
Bachelors degree in Mathematical Sciences, Computer Science or related field, or equivalent Marketing Research or Quality Assurance experience.

Other details:
This is a full-time, permanent position to be located in our Dallas, Texas location.
This position does not offer relocation assistance.
Candidate must be a US citizen or have permanent resident status in the US.

Applicants: To submit your resume, please answer the following questions and be prepared to have a short phone interview today.

Due to the high number of request to work with our firm and clients, we give priority to candidates that answer and return the following questions.



Proficiency (1 to 10)

How many years of experience do you have with Marketing Research or Quality Assurance?

How many years of experience do you have with Process, review, report, update, and/or clean data (when needed) in the SQL database?

How many years of experience do you have with checking for validity of collected data?

How many years of experience do you have with testing and troubleshooting of web-based and IVR surveys as well as custom online applications?

Do you live in the Addison, TX area now?

Are you available now or working now?

Are you currently interviewing?

What is your best time of day for an interview?

When could you start?

List your best competitive salary or hourly rate:

Will you make yourself available to discuss this opportunity today?

List a daytime number to reach you at:

Eligibility for employment:
Candidates must pass drug test and background checks
Education verification for High School Diploma or GED and Degreed Professionals required

About Paladin

Providing the perfect match
Since 1983, Paladin Consulting has focused on the Human Capital industry. The company matches high-quality technology, engineering & accounting professionals with companies across the nation, providing:
  • Staff support: from temporary assignments to contract-to-hire and permanent employees
  • Targeted project services, where individuals or teams complete strategic projects to move your business forward

Headquartered in Dallas, Paladin gets results for companies of all sizes, ranging from small businesses to the Fortune 100. What's more, Paladin treats each staff members as an employee, providing excellent benefits that create stability and high performance for clients.

Success - for you
IT professionals are in demand. But that doesn't mean every job you qualify for is one that you should want. Why? Because you deserve:
  • A great fit, both for your skills and your personality. Paladin makes sure you are a cultural fit for the job, which boosts the chances of success - and a permanent offer. In fact, 40% of our employees are offered full-time jobs with the companies where they are placed.
  • Excellent and affordable benefits.
  • A team that works for you. Paladin treats superior IT pros like they are part of the family. That's why many of our employees have rotated between multiple Paladin assignments for years. In fact, some Paladin employees have been with us for more than two decades.

Ready to join the Paladin team? Click Here

Recruiter Contact Info:

Marlon S. Monsalve
Senior Recruiter/User Group Manager
Paladin Consulting, Inc.
214.254.3947 – direct line

866.953.7557 - fax
877.783.1995 ext. 3947 - toll free


About this company
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With over 30 years helping people like you find the job you want, Paladin is your partner in success. Since 1983, Paladin has helped...