Quality Control Specialist 2012-12285
State of Washington - Olympia, WA

This job posting is no longer available on State of Washington. Find similar jobs: Quality Control Specialist jobs - State of Washington jobs

Washington State Department of Social and Health Services Our Vision is: Safe, healthy individuals, families and communities Our Mission is: The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships. Our Values are: Excellence in Service Respect Collaboration and Partnership Diversity Accountability Note: The salary indicated on this announcement reflects the three per cent salary reduction beginning July 1, 2011 through June 30, 2013.

This recruitment is for a Non-Permanent On-Call Quality Control Specialist vacancy. This position is not benefit eligible.
Under the supervision of the project manager, the Quality Control Specialist is responsible for obtaining detailed information about DSHS Clients in order to facilitate the DSHS Client Survey. The Quality Control Specialist will use his/her knowledge of public assistance program structure and procedures, client record format, client data bases, internet information sources and investigative interviewing in order to obtain needed client information. The Quality Control Specialist will compile data necessary for survey administration and analysis from various sources including client records, DSHS service databases and automated computer systems, and will generate data tables and summary information. The Quality Control Specialist will identify and resolve data inaccuracies and shortfalls. The Quality Control Specialist will maintain communication and data exchange between DSHS programs, survey interviewer and data consumers.

Duties:
Responsible for analyzing and evaluating case records in order to obtain detailed case information. Identifies specific facts needed to complete client surveys. Compares case records and electronic data from various programs within DSHS to obtain demographic data about clients. Resolves discrepancies with additional information. Utilizes this information to (1) refine a sample of DSHS clients to meet criteria preset by DSHS programs, and (2) compile demographic and service data required for survey administration and analysis. May train other personnel who assist in managers throughout the Department of Social and Health Services and other state agencies and use of secondary sources such as internet search engines, reverse directories and employment history records. Obtains further needed information through consultation with case managers and program managers throughout the Department of Social and Health Services and other state agencies and use of secondary sources such as internet search engines, reverse directories, and employment history records. Summarizes findings and transmits to survey administrators. Generates data tables, logs and summary information. Maintains consistent information exchange with survey administrators in order to identify discrepant information and the need for further investigation. Acts as point of contact for questions for clients and interviewers. Conducts investigative and/or survey interviews with clients and collateral contacts such as family members, acquaintances and co-workers in order to obtain needed information.

Qualifications:
REQUIRED SKILLS AND ABILITIES: A Bachelor's degree and two years' experience as a Financial Services Specialist 4 or 5 or a Work First Program Supervisor. One year experience must have been gained within the State of Washington. Additional qualifying experience in Financial Services may be substituted, year for year for education. Qualifying experience can only be gained in a Community Services Office, Welfare Office, or Public Assistance Office. OR Equivalent education/experience. DESIRED SKILLS AND ABILITIES: At least two (2) years of experience utilizing DSHS data systems and publicly accessible data systems to locate DSHS clients. A minimum of two (2) years of experience administering surveys and using Computer Assisted Telephone Interview Systems.

Supplemental Information:
APPLICATION INSTRUCTIONS: To be considered for this position, you must attach the following: -A letter of interest specifically addressing the qualifications listed in this requisition -A current chronological resume, -Three professional references with current contact information

This recruitment is for a Non-Permanent On-Call Quality Control Specialist vacancy. This position is not benefit eligible.

The Washington State Department of Social and Health Services is an equal opportunity employer and strives to create a working environment that encourages creative leadership and teamwork, and respects cultural and ethnic diversity of its staff and those who receive our services. Women, racial and ethnic minorities, persons over 40 years of age, and disabled Vietnam-Era Veterans are encouraged to apply. Persons of disability needing accommodation in the application process, or those needing the recruiting memo in an alternative format may call (360) 725-5877. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

If you have questions regarding this recruitment, please contact Linda Evans Miller at (360) 725-5877 or by e-mail at millele@dshs.wa.gov .

State of Washington - 2 years ago - save job
About this company
45 reviews
Whether it's helping a vulnerable child, making highways safer or restoring salmon habitat, the work that we do matters to the people of...