Engineering Technical Group
Primary Function / Primary Goals/Objectives: Analyzes customer complaints, events and other post marketing surveillance data by examining returned devices and data for patterns and trends and investigating when necessary; 2. Investigates customer complaints related to product quality or patient safety; 3. Investigates identified trends by starting a formal trend investigation and trend report and working on cross-functional teams; 4. Documents trend action by updating the trend report at appropriate levels and by performing a Health Risk analysis; 5. Communicates product performance by formal presentations to management committees and design teams, supporting published product performance reports and supporting customer requests for performance information either directly or through the sales organization; 6. Develop test plans, procedures, justifications papers and provide engineering support for new product complaint readiness.
Bachelor's degree plus 2-5 years of related work experience with a good understanding of specified functional area, or Master's degree with 0-2 years of related work experience.
Manager is looking for quality engineers with mechanical engineering, failure analysis, and returned device evaluation experience.
Candidates must have experience working with returned medical devices.
ZipRecruiter - 12 months ago