Quality Support Analyst-------
T-Force - Plano, TX

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About Us:

T-Force, A leading independent wireless consulting firm, is recognized for its leadership in providing innovative services and custom solutions to the telecommunications industry. Building upon the strong and diversified expertise of its team, T-Force provides its Customers with cutting-edge solutions, tools and best practices to help them achieve their most challenging business objectives. Our solution delivery approach combines strong management, technical expertise and proven delivery process. We deliver on our promise of excellence, on time and within budget.

Job Description:

JOB RESPONSIBILITIES: Job responsibilities for a single team member could contain one or more of the following which will drive an overall improved organization through cost efficiency, employee productivity, customer satisfaction and quality: o Creation & Analysis of various performance metrics for weekly and monthly reporting utilizing deployment excellence to support various competence domains o Drive improvement initiatives to permit informed decision making through the use of metric/data analysis o Implement clearly defined and measurable quality improvements throughout the year utilizing DMAIC (Define, Measure, Analyze, Improve, and Control) and Six Sigma techniques o Quality Cockpit data management o Work with the domain teams on development of new metrics and provide monthly feedback of those metrics towards defined goals o Creation of a strong inter-working network between groups to simplify and benchmark performance. o Participate in Knowledge Sharing with team members and other support groups to gain internal efficiencies o Regularly review the activities of the domains and deliver pertinent information to permit domain managers to make the right & informed decisions CORE/CRITICAL COMPETENCIES: • Ability to organize and influence to gain efficiency, push for excellence, and get results • Tool experience - EXCEL, PowerPoint, IRT, SAP, ISP, SMS, Site Handler, Minitab, and Visio • Basic logic, math skills, and statistical analysis to perform detailed analysis • Knowledgeable in Lean and Six Sigma principles • Must have excellent communication skills and a team player attitude. • Must also have creativity, self motivation, ability to succeed in a dynamic matrixed environment and be a strong change driver • Ability to present concepts and recommendations to all Layers of Management • Good negotiation and presentation skills. • Ability to manage multiple tasks, notice areas for improvement, take the initiative to recommend changes and implement them to gain results • Knowledge of Ericsson tools and processes a plus MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: • Bachelor of Science (Business, Finance, Technical or equivalent preferred) • Knowledge of Ericssons tools and processes or ability to learn quickly • Trained or certified Black, Yellow, or Green Belts a plus.

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