Support Services Representative (Frisco, Texas)
At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that gives you the resources and incentives to redefine healthcare services, with the benefits and leadership to take your career to the next step!
Performs various clerical duties such as
sorting correspondence, filing, photocopying and scanning and indexing documents.
Distributes all incoming department mail and maintains printers. Works with Accounting to order and distribute
office inventory and supplies, boxes and indexes for storage. Printing, mailing and tracking of appeals packets for the NIC and the CRC Appeals Nurses (CRCPRINTXX and DCMPRINTXX control ID's)
Logs, researches and works returned checks.
Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks.
Responsible for research and review of zero balance accounts with correspondence.
Works IMMS Vendor Holds (emails and VIMMS) and Vendor Denied accounts. Prepares Vendor Add-Change-Delete form and provides W2 and Stark form to Finance
Works IMMS Vendor Holds (emails and VIMMS) and Vendor Denied accounts (X97) for CCAU-prepares Vendor Add-Change-Delete form and provides W2 and Stark form to Finance.
Prepares and distributes pertinent reports to Manager and Supervisor.
Maintains exceptional service to customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory. This would include billing, account reconciliation, update internal/external systems and posting various types of transactions.
Drives inquiries from customers and clients towards resolution
Informs management of operational issues impeding performance or satisfaction including but not limited to those impacting the customer, client, or the company
Other duties as assigned by Management.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to handle high productivity standards, at exceptional quality requirements
Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills.
Proficient data entry and typing skills
Proficient in the use of general office equipment (computers, fax and copier)
Exceptional problem solving and analytical abilities
Ability to work within a team setting and be supportive of team members
Ability to prioritize and manage multiple tasks
Intermediate Microsoft Office (Word, Excel)
Proficient understanding of business service functions including billing, collections and insurance.
Exceptional Customer Service skills
EDUCATION / EXPERIENCE
High school education or the equivalent
1 - 2 years' experience in hospital billing/collections, Customer Service, or administrative experience in medical facility, health insurance, or related area preferred
Conifer Health Solutions
238-Conifer - Dallas - TX
8 Hour Day
- 3 years ago - save job
Conifer Health Solutions connects consumers, providers and those who bear risk to help ensure quality clinical and financial outcomes....