Assists customers select merchandise by explaining the features and benefits of each product.
Provides superior customer service before, during and after the sale in person and over the telephone.
Promotes the MyBorgata Rewards Club.
Responsible for maintaining and exceeding sales goals.
Gain product and sales knowledge through various manufacturers and in-house training programs.
Participate in comprehensive training that includes: company history and corporate culture, selling techniques and customer service skills.
Assists customers, handles customer relations issues and promote a positive shopping experience.
Participate in Loss Prevention programs and systems, complete all cash control procedures, analyze reports, identify and react to shoplifters, ensure price accuracy and protect store assets.
Financial Reporting/Administration: Analyze operating reports/documents, make recommendation on and implement store performance improvement plans, prepare store for physical inventory, complete and analyze Business Reviews and develop and execute plans to correct improvement areas.
Meets store and individual performance targets.
Provides answers to customer inquiries concerning billing, returns and other general service related issues.
Resolves service related problems for customers.Insures all customer satisfaction goals, revenue, income and specific financial objectives are met.
Provides explanations and action plans for improvement as needed.
Sponsors process improvement to maximize profits and internal service levels.
Act as liaison with other internal Borgata departments (i.e., Security, IT, EVS, Facilities, Talent, etc.) to insure effective operation of retail outlets.
Serve as role model for customer interaction.
Promote positive customer relations for all customers by providing prompt, courteous and efficient service.
Solicit feedback from customers in an effort to evaluate, reward and improve.
Participate in development of Standard Operating Procedures for retail area and other areas as directed.
Knowledgeable and informed regarding general resort programs and services; train and inform the retail associates to do the same.
Maintain knowledge and understanding of updated and cutting edge thinking as it relates to retail products and see that programs are continually updated and improved.
Actively develop good customer/member relations and seek feedback for use in program improvements.
Coordinate with all related departments and contracted vendors to ensure smooth and successful function of the retail area, e.g. store, storeroom, maintenance, EVS, accounting, personnel, purchasing, marketing, public relations, etc.
Monitor and maintain the cleanliness and orderliness of all areas.
Work diligently to support the One Borgata Way culture and team philosophy throughout the property.
Perform other related duties as assigned by the Director.
Comply with all departmental and Company policiesComply with all New Jersey /CCC regulatory requirementsMaintain confidentiality of all Borgata proprietary information.
Maintain accurate property information through daily use of talent portal, email and other forms of communication.
Minimum of one to two years of sales experience in a retail environment.
High school diploma or equivalent combination of training and experience preferred.
Excellent Communication, organizational and mathematical skills.
Ability to operate a cash register.
Ability to interact with all levels of internal and external customers and personnel.
Experience in high quality, luxury-oriented resort, destination and/or retail store.
Strong administrative skills.
Must possess thorough knowledge of all Microsoft Office applications including Outlook.Demonstrate professional verbal, telephone and written communication skills and etiquette.
Warm, enthusiastic manner, with excellent interpersonal and customer relations skills.
Borgata Hotel Casino & Spa - 12 months ago