The Branch Installation Manager is responsible for hiring and managing Installation Managers, Project Coordinators, Field Inspectors and Field Managers for defined territories or products. The function is also responsible for ensuring results meet and exceed performance standards and metrics relating to timely completion of jobs, minimal service issues and installing 100% of backlog within the branch. The Branch Installation Manger is also responsible for installer capacity and quality installations.
Major Tasks, Responsibilities, and Key Accountabilities
Management of all installation functions and job processes to ensure that jobs are completed on a timely basis, to the satisfaction of the customer
Recruiting, hiring, training and managing the Project Coordinators, Field Inspectors and Field Managers of an assigned territory or product
Primary responsibility for resolving customer affairs issues or other customer service issues that are not resolved in a timely basis
Overseeing the recruitment and hiring of Installers We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Minimum Age: 18
Must pass drug and background tests.
Education The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or G.E.D.
3 Yrs of Relevant Work Experience
Physical Job Requirements - Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Additional Qualifications - Must pass drug and background tests. Must pass pre-employment tests, if applicable.
Must possess a valid driver’s license and have access to a reliable vehicle. Must be flexible to work nights, holidays and weekends.
Knowledge, Skills, Abilities, and Competencies
Proven track record in business operations
Excellent communication skills, both written and verbal
Ability to use Microsoft Office products
Proven experience managing multiple tasks simultaneously
Proven recruiting experience
Proven problem solving ability
Excellent leadership skills
Prior knowledge of installation process
Knowledge or experience in the home improvement industry
Knowledge or experience dealing with sub-contractors
Home Depot - 7 months ago
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