Receptionist - On Call ( Job Number: 168463 )
Kaiser Permanente - Fairfax, VA

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Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.

Essential Functions:
  • Welcomes members by addressing members by name and may provide general information or referring to appropriate staff, apologizing for delays in service, and other behaviors as appropriate.
  • Registers patients/members including verifying eligibility.
  • Updating demographic information, including race, ethnicity and language preference.
  • Identifying FYIs and special features.
  • Coordinating appropriate assistance, creating new accounts and coverages, and performing other functions in HealthConnect as indicated by business needs.
  • Upon request, verifies that pharmacy orders have been placed in HealthConnect.
  • Upon request, verifies the status of laboratory results.
  • Alerts health care team or member when results are listed as complete.
  • Assists patients/members, when appropriate, with explaining specific member benefits and copays/applicable fees, and initiating and completing appropriate forms as needed.
  • Initiates and processes paperwork related to the member visit, as appropriate.
  • Conducts monetary transactions in accordance with established policies and guidelines, including:
  • Receiving funds from patients/members, completing receipts.
  • Properly posting transactions.
  • Informing patients/members of available payment/Medical Financial Assistance.
  • Retrieving, reconciling, and returning the change fund.
  • Facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance with established protocol.
  • Informing members of appointment date(s).
  • Giving appropriate pre-appointment instructions.
  • Receiving, screening, and returning telephone calls as directed.
  • Taking messages and forwarding calls, as appropriate.
  • Orders and maintains supplies for the reception area.
  • Informs providers or staff of members needing immediate attention.
  • Brings unusual situations to the attention of the appropriate staff.
  • Performs other related duties, as appropriate.

Basic Qualifications:
  • One (1) year of customer service in an office setting required.
  • High school diploma or equivalent.
  • Proficiency in the use of applicable computer software.
  • Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
Preferred Qualifications:
  • One (1) year of reception experience in a health care setting preferred.
  • Current BLS certification preferred.
  • Knowledge of medical terminology preferred.

Kaiser Permanente - 24 months ago - save job - copy to clipboard
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OVERVIEW America’s leading not-for-profit health plan, Kaiser Permanente serves more than 9 million people from 37 hospitals and 611...