Receptionist LTC - Administration (FBM)
Father Baker Manor - Orchard Park, NY

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Receptionist LTC –
  • Administration (Father Baker Manor): Greets, directs and/or provide assistance to patients, family members and visitors entering the facility in a friendly, courteous & professional manner. Answers telephones, routes calls to appropriate staff, takes accurate phone messages and relays messages to staff. Provides basic clerical duties following established procedures as directed by supervisor.

    REPORTS TO: Administrator

    SUPERVISORY RESPONSIBILITIES:

    NONE

    SKILLS AND EDUCATIONAL REQUIREMENTS (MINIMUM):

    EDUCATION:
    · High School diploma or GED EXPERIENCE:
    ·
    Prior customer service and/or receptionist experience preferred.

    KNOWLEDGE, SKILL AND ABILITY:
    ·
    Ability to read, write and speak the English language clearly.
    · Ability to deal tactfully with personnel, residents, visitors and the general public.
    · Ability to follow written or oral instructions.
    · Excellent communication skills which may be inclusive of approach, tone of voice, speed of communication, respectfulness and
    · non-verbal communication.
    · Must have strong telephone skills and etiquette.

    WORKING CONDITIONS:
    ·
    Long periods of sitting, long periods of talking on phone and/or paging

    ENVIRONMENT:
    ·
    Normal heat, light space, and safe working environment; typical of most office jobs.
    · Long periods of sitting, long periods of talking on phone and/or paging
    PHYSICAL EFFORT: ACTIVITY & STRENGTH : (SEDENTARY)

    Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Carry: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Push: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Pull: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Overall Strength Category: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)

    Dictionary Of Occupational Titles

    Constant (C) 67-100% Workday

    Frequent (F) 34-66% Workday

    Occasional (O) 0-33% Workday

    Not Present (N)

    Activity - Job Demand

    Walk – Occasional

    Climb Stairs – Occasional

    Stoop – Occasional

    Kneel – Occasional

    Crouch – Occasional

    Reach (immediate) – Frequent

    Reach (overhead) – Occasional

    Handling – Frequent

    Fingering - Frequent

    Sitting – Frequent

    Standing – Occasional

    Push Cart - Occasional

    Pull Cart - Occasional

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