To coordinate the imaging of current documents and the maintenance of archived records, as well as being responsive to customer requests for information.
•Assist with customer inquiries by phone and in person, and routes to appropriate area if needed track and forward information.
•Verifies and maintains microfilmed records of permit files.
•Prep, scan and index all records for the Division.
•Responsible for all permit records issued by the Permit Division of DMD.
•Perform other duties as assigned.
High School Diploma, two (2) years of customer service experience, personal computer experience
•Ability to understand and adhere to the records retention policies of the Division and the City of Indianapolis.
•Comprehend and utilize a variety of resources to obtain information.
•Communicate effectively, orally and in writing.
•Conduct actions and communications in a courteous and professional manner; exercise independent judgment in determining customer needs and appropriate course of action.
•Good organizational skills and be detailed-oriented.
•Operate standard office equipment and utilize necessary tools (i.e., microfilm reader/printer, personal computer, and digitized record retrieval system).
•Strong customer service skills.