See Position Scope
1)Process transcript requests, including accessing with the National Student Clearinghouse to retrieve and process transcript orders placed through their service.
2)Process routine student record update requests, via online portal, paper forms, or Feith document management, including change of address, ensure accurate entry into CX.
3)Interface with students, alumni, faculty, and staff on routine registrar related inquires.
4)Perform degree audits for selected campuses/programs, order diplomas for current graduates and alumni.
5)Assist with answering of phones, scanning of documents, and filing as needed.
6)Perform other duties as assigned.
The Records Specialist I, under the direction of the Associate University Registrar, is responsible for transcript processing, student record updates, and registrar office support. Proficiency with the Jenzabar CX system is essential for efficient and effective retrieval and update of student records. The Records Specialist I must have excellent oral and written communications skills and must be able to prioritize his/her workload.
Alliant International University’s mission is to provide students with the highest quality of education through innovation in scholarship, applied training and research, and community service, particularly to underserved populations. The University’s goal is to equip students with the competencies they need to improve the quality of human life by addressing major contemporary social issues. Core competencies of the University’s training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students and faculty.
Bachelor’s degree or an equivalent combination of education and experience.
Intermediate computer skills (MS Excel, Access, Outlook, Publisher) Prior Jenzabar CX experience highly desirable. Excellent interpersonal and customer service skills. Must have the ability to work in a high-volume environment with acute attention to detail.
Minimum one-year prior experience in a Registrar’s Office or equivalent.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background; Proven ability to work effectively as a team player; highly motivated, focused and results oriented. Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times. Ability to manage multiple tasks according to required deadlines, and maintain composure under high stress conditions. Ability to be optimistic, positive and supportive in all interactions with others.
Employment is contingent upon successful completion of a background check.