Responsible for all asset protection and security functions within their assigned geographic regions. Primary objective of this position is to reduce shrinkage and controllable losses through training, audits, and investigations within their assigned areas.
Tasks and Responsibilities:
This position reports directly to the Regional Director of Asset Protection, Babies "R" Us. In conjunction with the Regional Director of Asset Protection, there is a strong functional relationship to the Regional Director in the area served by the RLPM. The Regional Director is responsible for the total operation and performance in their region. Therefore, they must be advised and informed of the activities and findings of the Regional Asset Protection Managers serving their region. Additionally, they will have input and weight in the appraisal process by which individual RLPM performance is evaluated and measured.
Responsible for providing quality Asset Protection expertise, training, assistance, and investigative support services within assigned region. The specific functions, which are the core elements of this position, are as follows:
Internal / External Investigations - Responsible for the investigation and resolution of internal losses, fraud, or criminal acts. This function requires a thorough knowledge and understanding of many operational programs not limited to the use of a POS terminal, the balancing of daily receipts, understanding various exception report platforms, receiving practices, store operational procedures, and so forth. All investigations must be conducted in accordance with the investigative policies detailed in this manual and under the direction of the Regional Director of Asset Protection and ultimately the Director of Asset Protection.
Audits: The RLPM will be responsible for conducting the Asset Protection / Operational audit within their assigned stores to follow the guidelines and expectations set forth in the audit program itself. Audits are to be under taken as a training opportunity, as well as, a method of determining store level compliance. Additionally, the RLPM may be charged with completion of other audits such as EAS program compliance depending upon tools used within their specific store locations.
Target Stores - Focus efforts to reduce shrinkage in stores with excessive inventory losses and other critical indicators as defined in the Target Store program, which represent the greatest opportunity for overall improvement in profit line to the assigned store. Work with Regional Director of Asset Protection, District Managers, Human Resource Manager and Regional Director to implement and execute the Target Program. Conduct shrinkage investigations to identify and resolve specific incidents of loss thereby increasing awareness and compliance to existing policies and procedures.
Training - Responsible for administering corporate training programs and efforts related to shrinkage control, asset protection efforts, and operational efficiencies such as annual common themed training presentations, associate awareness programs, shrinkage awareness programs, our external loss programs, and any other program or initiative as deemed necessary. The RLPM will conduct on-going training sessions with store associates and management to educate them as to their role in controlling shrinkage and loss. These sessions may include, but are not limited to impromptu training during an audit, store huddle meetings, participation in store meetings, participation in new store training, hourly training meetings, etc. Training and personal development will also be a portion of the RLPM's responsibility for self-development.
Human Resource Management
- Responsible for the administration and fiduciary accountability for all store asset protection support programs such as CCTV, alarms, EAS / ink tags, locks, and other physical security concerns.
(where applicable) - Line responsibility for the Store Detectives within their assigned stores. This includes recruiting, hiring, training, development, and evaluation of personnel whether they be contracted through a vendor or employees of Babies R' Us.
Additionally, the success of any asset protection department is dependent upon successful partnership and communication with the line organization. It is imperative that open communication is maintained with the appropriate Regional Director, District Managers, and stores. This will allow us to be responsive to the needs and issues of this group - our guest and ultimately achieve the goals of the Babies R' Us Asset protection Mission statement.
- Responsible for keeping the Regional Director of Asset protection apprised of all on going projects, programs, investigations and asset protection incidents involving associates and store management. As with any independent field type position proper and thorough communication is essential to the overall understanding and execution of the job.
3 - 5 years of Retail Loss Prevention experience.
College Degree - B.S. preferred
W/Z Interview certified.
Exception Reporting Experience
Orland Park, IL TRU
45 Orland Square Drive
Yes, 75 % of the Time
Toys“R”Us, Inc. is the world’s leading dedicated toy and juvenile products retailer, offering a differentiated shopping...