The Regional Coordinator Pacific West serves as a project administrator in responding to numerous phone and email requests for SHRM information, updating regional website, maintaining regional database and participating in regional meetings. The incumbent provides a critical role in ensuring that numerous internal and external stakeholders receive follow-up to their requests in a timely fashion.
The role reports to the Manager Member Relations in SHRMs headquarters office, but has a cross matrix reporting relationship with the Pacific West Field Services Directors.
This position is Monday through Friday from 10:30 a.m. 7:00 p.m. EST.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responds to request for information by email and phone from SHRM Volunteer Leaders, SHRM Members, prospective members, staff and other customers within a timely manner. The Regional Administrator will respond to various questions and requests related to SHRMs membership products and services.
Produces and distributes rosters and reports as needed to chapter volunteer leaders and staff.
Administers the SHRM chapter and state council e-blast within the established guidelines.
Assist in the preparation of monthly and quarterly reports.
Maintains a daily log of conference call requests from volunteer leaders.
Assists Field Service Directors with scheduling regional team conference calls.
Participates in affiliate meetings virtually as needed. Assists with chapter chartering and disaffiliation of chapters.
Maintains a detailed report of submissions and awarded affiliates for the Excel Awards. Administers the affiliate audit processes and updates the membership database accordingly. Maintains content and ensures accuracy of state/regional conference and chapter listings on the SHRM web site.
The regular work week is 37.5 hours. This position requires the ability to work independently after normal office hours to accommodate the availability for members in the West coast.
Lifts up to 30 lbs.
Business Travel - 5%
REQUIRED EDUCATION/ EXPERIENCE/ SKILLS
High school graduate, Bachelors preferred.
Minimum of three years project administration experience; comparable work-related experience in an association or membership environment highly desirable.
Demonstrated proficiency in Microsoft Office (Word, PowerPoint, Excel, Access and Outlook) Experience with association management software preferred. Familiarity in conducting general analysis of statistical data. Strong analytical and problem-solving skills.
Ability to multitask, strong follow-through, and meet deadlines.
Previous experience in maintaining databases or websites.
Customer Service commitment: resourceful, diplomatic, team-oriented and sensitive to the needs of members and staff.
Ability to initiate, prioritize, plan and execute duties/responsibilities independently with a minimum of supervision.
Clear and professional speaking and writing ability and overall communication style suited to the business friendly tone used with members.
High level of judgment and tact, and ability to perform duties in a confidential manner.
Ability to contribute to a team environment and support colleagues during peak periods.
Open to knowledge sharing and improvement of processes and procedures.
The Society for Human Resource Management is an equal opportunity employer (M/F/D/V).
No Relocation authorized for this position.
ACCESSIBILITY NOTICE : If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: email@example.com or TDD (703) 548-6990.
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