REGIONAL OPERATIONS CLERICAL SUPERVISOR I
CCHS Employees Only
HR Use Only: Regional Operations Clerical Supervisor- Twinsburg
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: TWINSBURG FAMILY HEALTH CENTER
Department: Twinsburg Administration
Job Code: T2416S
Pay Grade: 12
Schedule: Full Time
Job Details: - High School Diploma or equivalent Required.
Summary: Supervises staff and patient flow. Assists with special projects and systems development. With direction from Administrator, oversees daily activities of the non-financial clerical support.
Job Responsibilities: Manages, interviews and hires clerical and medical record personnel. Provides and coordinates all orientation and training. Mentors staff, monitors performance, completes performance evaluations and conducts disciplinary procedures. Monitors and coordinates appointment scheduling, patient registration, patient discharge, co-payment collection, record tracking and charge entry. Oversees referral and pre-certification processes. Ensures procedures and processes are communicated and followed. Collaborates to develop and implement new systems and special projects to improve of patient flow. Functions as liaison on patient flow and access special projects. Participates in process improvement. Identifies issues and recommends solutions. Monitors daily work load and assigns tasks. Monitors and completes payroll requests; time and attendance reports. Develops and maintains quality monitoring measures. Creates reports as requested. Other duties as assigned.
Education: High School Diploma or GED required. Associate Degree preferred. Knowledge of quality management, customer service and supervision practices preferred.
Experience: Minimum three years supervisory experience a large setting. Healthcare experience preferred. Bachelor Degree in related field and year of related supervisory experience may substitute.
Physical Requirements: Manual dexterity to operate office equipment. Abilty to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.
Cleveland Clinic - 19 months ago
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit multispecialty academic medical center that integrates clinical and...