Regional Service Manager – Midwest Region
TRUMPF Inc. - Farmington, CT

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Duties and Responsibilities Primary responsibility is to provide Customer Satisfaction by coordinating activities of the Field Service and Technical Support Engineers. Maintain communications with customers, Field Service Engineers and other TRUMPF personnel in a professional manner. Conduct reviews of all direct reports on an annual basis. Report all discrepancies, unresolved problems, and recurrent problems to the National Service Manager. Scheduling of all regional (Laser/Punch/Brake) product installs, repairs, contracts, and any other support needs. Responsible for the development of all direct reports. Manage the introduction of new products. Schedule and plan retrofits in respect to sales order changes by customer. Establish regular coordination meetings with project staff to provide technical advice and to resolve problems. Direct coordination between TRUMPF Inc. (U.S.) and TRUMPF (Germany), including the preparation of project and expenditure reports. Provide regular feedback to the R & D and production Departments. Work with National Service Manager as needed on budget issues and department goals. Travel to customer facility so as to guarantee a good business relationship with TRUMPF customers, under the direction of the National Service Manager. Other administrative, office and technical tasks.

Qualifications Three to five years experience as a TRUMPF Field Service Engineer, Technical Support Engineer, or equivalent technical and management experience. Two-year technical degree in related field and/or equivalent demonstrated experience in a similar capacity. Some management education would be preferred. This position is intended to be based within the Midwest Regional territory, but this may be negotiable depending upon the candidate’s skills and abilities.

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