Remote Call Center Rep - Texas
ABC Financial Services, Inc. - North Little Rock, AR

This job posting is no longer available on ABC Financial Services, Inc.. Find similar jobs: Remote Call Center Representative jobs - ABC Financial Services jobs

Be a part of a team where your skills, combined with corporate commitment, and valued employee contribution, will allow you to succeed! ABC Financial Services, Inc. is a stable, successful company experiencing phenomenal growth. We offer competitive pay, PTO, and benefits package; including medical, dental, vision, HSA, FSA, AD&D, STD, LTD, life insurance, and 401(k).

SUMMARY

This position is directly responsible for handling inbound and outbound calls while providing quality service to customers. Assists health club staff and members with issues/questions regarding club memberships billing, and contracts.

This is a unique work-at-home opportunity for Texas residents. The position requires a quiet, private home office space and high speed internet. All computer equipment is provided by ABC Financial.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for taking inbound calls directed from the queue
  • Responsible for noting each account with the call content
  • Responsible for performing outbound dialer/ soft-collection calls
  • Responsible for reviewing accounts and answering customer questions.
  • Maintain individual and departmental standards

QUALIFICATIONS
  • Must type 30 WPM
  • Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing
  • Ability to multi-task in a fast-paced environment
  • Must be extremely detail-oriented and able to make sound decisions
  • Strong technical skills with the ability to learn in a virtual training environment
  • Must be self-motivated
  • Must possess good grammar skills and professional phone presence
  • Must be dependable

EDUCATION and/or EXPERIENCE

· High school diploma or equivalent

·1 to 2 years customer service or administrative experience

ABC Financial Services, Inc. - 11 months ago - save job - block