Rep Customer Service - Orlando
Cessna Aircraft - Orlando, FL

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Rep Customer Service - Orlando - 215093

Description
Position Summary :

Serves as primary point of contact for Citation Service Center c ustomer , including coordinating and communicating all aircraft issues. Meets with customer upon arrival, reviews scope of work with customer and adds squawks as required. Defines communications and discrepancy approval process with the customer throughout visit. Provides cost estimates and pro-forma invoices. Reviews credit terms with customer, coordinates progress payments with accounting and customer as required while aircraft is in maintenance. Codes service orders for invoicing. Resolves customer complaints and warranty disputes. Works with the Service Center team to maintain and develop positive relationships with current and future c ustomers. Responds to c ustomer inquiries and is responsible for assuring c ustomer satisfaction by communicating customer needs and feedback with the Service Center team.

Qualifications
Education:

Bachelor’s degree or technical degree equivalent and five or more years direct customer interaction in a service environment.

Position Requirements:

Strong preference given to candidates with A&P license and a maintenance background within Citation Service Center. Must have strong verbal and written communication skills and excellent customer service abilities.

Job Field : Support Services
Primary Location : US-Florida-Orlando

Recruiting Company : Cessna Aircraft
Schedule : Full-time
Job Level : Team Leader
Shift : First Shift

Job Posting : 05/15/2013, 8:39:15 AM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

Textron - 14 months ago - save job - block
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