Rep Customer Service - Orlando
Serves as primary point of contact for
including coordinating and communicating all aircraft issues.
Meets with customer upon arrival, reviews scope of work with customer and adds squawks as required. Defines communications and discrepancy approval process with the customer throughout visit.
Provides cost estimates and pro-forma invoices. Reviews credit terms with customer, coordinates progress payments with accounting and customer as required while aircraft is in maintenance. Codes service orders for invoicing. Resolves customer complaints and warranty disputes. Works with the
team to maintain and develop positive relationships with current and future
ustomers. Responds to
ustomer inquiries and is responsible for assuring
ustomer satisfaction by communicating customer needs and feedback with the
Bachelor’s degree or technical degree equivalent and five or more years direct customer interaction in a service environment.
Strong preference given to candidates with A&P license and a maintenance background within Citation Service Center.
Must have strong verbal and written communication skills and excellent customer service abilities.
05/15/2013, 8:39:15 AM
Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
Textron - 14 months ago