The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Sr. Billing Customer Service Rep to answer inbound calls and also do Claim Development work in our lab facility located in Pittsburgh. Hours are Monday - Friday 8:30am-4pm
Job Summary In an environment where the patient is at the center of everything that we do individuals in this position typically respond to patients, sales representatives, clients or their representative who have highly sensitive and/or escalated billing issues. They will research billing issues in order to respond and resolve them to the patients and companies satisfaction.
Ability to perform and act as a back-up to all aspects of Billing Customer Service Rep duties as needed Outbound calls to patients, carriers and/or any internal or external source as needed to resolve the issue Inbound calls from patients, carriers and/or any internal or external source as needed to resolve the issue
Written correspondence to patient with resolution if unable to resolve via phone
Handle sensitive client and patient interactions
Thorough navigation of both Quest Billing System and the web
May be a certified Medical Coder and/or involved in medical coding
Maintain all Compliance and HIPAA regulations at all times
Ability to work in a fast-paced environment
Ability to meet quality standards
Ability to meet production standards
Ability to handle other projects as assigned.
HS diploma or equivalent
Demonstrated experience and proficiency in the following: Patient Correspondence, Patient Client Sales, 3rd Party insurance, Patient and/or Client Sales phones. Remittance experience preferred.
PC proficient Internet navigation skills
Excellent verbal and written communication skills
Excellent customer service skills
Demonstrated problem solving skills
Good organizational skills
Ability to multi-task, including the ability to type while talking on the phone
Ability to work independently and as part of a team
Ability to work overtime as needed, based on department needs
How To Apply
After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer (EEO).
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