Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in propane, fuel oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. Suburban maintains business operations in 30 states, providing prompt, reliable service to approximately 800,000 residential, commercial, industrial and agricultural customers through more than 300 locations .
At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy business. Now we need your energy to help us continue to deliver the high level of satisfaction and service that our customers expect and deserve!
Our local office in Millersville, MD is seeking a Customer Service Representative to be the first point of contact with our customers. Our customer service representatives are passionate, customer-focused professionals with outstanding people skills and the desire to help us grow our business through hard work and innovative thinking!
As a customer service professional, your responsibilities will include:
Responding to service requests and emergency call-outs.
Investigating and resolving customer questions and concerns efficiently and compassionately.
Preparing and distributing reports (utilizing various proprietary systems) on a regular and timely basis.
Assisting with various administrative duties, such as filing, data entry, and ensuring Sarbanes-Oxley (SOX) compliance.
Participating in inside sales activities.
Successful team members also possess the following qualifications:
A High School Diploma or equivalent.
At least 2 years of experience in a customer service or call-center environment.
Excellent written and verbal communication skills.
Strong PC (Windows, MS Office) and data entry/typing skills.
The ability to multi-task and prioritize multiple assignments.
Suburban places great importance on serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package. For more information or to apply, please visit us at: www.suburbanpropane.jobs .
As part of our pre-employment hiring process, background checks and drug screens are performed.
Suburban Propane is proud to be an Equal Opportunity employer in accordance with all applicable laws.
Minorities and women are encouraged to apply.