Behind every patient success is the dedication of a unique team of skilled and talented individuals who help make the Keck Medical Center of USC one of region's premier medical facilities. As a member of the USC health care team, you will help build upon the university's exceptional expertise in patient care as well taking advantage of our excellent compensation package that could include shift and weekend differentials, online rewards-based scheduling, and generous educational benefits. Come be a part of a world-class health care facility and an important member of the Trojan family. The Patient/Guest Relations Representative (Concierge) is available to provide assistance to patients, their families, visitors and staff with regard to hospital services and resources in the surrounding community. The Concierge is the visible resource available to provide direction and assistance in a professional and hospitable manner, while adhering to patient privacy standards. Requirements Minimum Education: - High School diploma or equivalent. Associates Degree or higher preferred. Minimum Experience/Knowledge: - Minimum of two years prior experience in customer service, preferably in a healthcare facility and/or as a Corporate Concierge. - Excellent public relations and communication skills. - Bilingual English/Spanish preferred. Required License/Certification: - A Fire and Safety card must be presented upon hire or must be obtained at our facility within the first 90 days of hire and maintained by renewing before expiration date. The University of Southern California values diversity and is committed to equal opportunity in employment.
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