Report Writing Analyst III - Application Support - 10900
University of Florida Jacksonville Healthcare Inc. - Jacksonville, FL

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Accept the Challenge…Make a Difference

University of Florida Jacksonville Healthcare, Inc. has supported the University of Florida's physician practice in Jacksonville and other northern Florida and southern Georgia communities since 1971. UFJHI provides a wide range of business services to one of the largest mixed specialty practices in the southeastern United States consisting of over 300 physicians working in 30 clinics. UFJHI is an exciting and challenging place to work. We really care about the communities and patients that we serve. Our employees work alongside nationally and internationally renowned physicians who are engaged in teaching and research as well as providing healthcare services. Primarily located in Jacksonville, Florida, UFJHI also offers a great north Florida lifestyle with countless recreational activities, museums, orchestras along with professional and amateur sports.


Scope of the Job

Provides application support and maintenance for the system applications including development. Serves as the Subject Matter Expert (SME). Performs modifications and/or enhancements to systems.

Essential Functions

The essential functions are the primary dimensions for performance review.


Develops and maintains SQL reports.


Coordinates implementation and connectivity.


Troubleshoots and reports system issues to vendors through appropriate vendor solution. Monitor and test resolution of those issues sent to vendors.


Responds to user problems and questions regarding functionality, operations, input/output, and general operating procedures for system applications.


Responds to technical, network and equipment issues from vendors and end users. Creates ad-hoc reports as needed for troubleshooting.


Provides/recommends innovative ideas, processes and/or procedures for enhancements, additions and/or modifications to improve the existing systems.

Secondary Functions

For Information System position


Builds and maintains Lawson modules including menu development.

Creates and maintains security and user IDs on Lawson system.

Works with Accounting and HR for updates, adds and deletes for access.

Schedule and coordinate implementation of patches and upgrades for both test and live systems, including other third party vendors.


Builds and maintains Allscripts modules including menu and screen development.

Builds and maintains Allscripts templates and user lists.

Creates and maintains security and user ids on Allscripts system.

Notifies transcription company of updates, adds and deletes for access.

Builds and maintains Allscripts dictionaries.

Tests all equipment and network connectivity on site before implementation at that site.

On call rotation schedule 24x7.

Secondary Functions for Clinical Data Quality position

PBI (Data Warehouse)

Creates and maintains security and user ID’s on system.

Schedules and coordinates upgrades with third party vendor and testing.

Builds and maintains advanced reports and project developments including but not limited to pilot testing


Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. At times required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.



Superior customer service skills.

Ability to test and evaluate computer software functions.

Ability to understand and write complex user queries.

General understanding of data warehouse design.

Must be knowledgeable in maintenance and troubleshooting procedures using advanced troubleshooting skills.

Relies on experience and judgment to plan and accomplish goals.

A wide degree of creativity and latitude is expected.

Quick learner / good at researching, reading, digging for answers.

Excellent communication skills at technical and non-technical levels.

Excellent time management and multitasking skills.

Attention to detail and quality of work.

The drive and ability to see problems through to completion.

Ability to manage stressful situations in a calm, courteous and efficient manner.

Ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines.

Strong workflow and data flow analysis skills, strong problem solving skills and able to acquire a working knowledge of departmental operations.

Programming experience (SQL) and knowledge of related concepts (control structures, variable declaration, modular design).

Microsoft Office Experience- Especially Excel

Experience with developing user specifications

Excellent oral and written communication skills.

Must be able to work in a fast paced environment.


Minimum of four - six years appropriate experience.

Extensive experience with Microsoft office products.

Experience PC client software and hardware at a technical level.

Strong SQL development experience including stored procedure development.

Experience with data warehouse design.

Experience in the healthcare industry preferred.

Experience with computerized physician AR, scheduling or other related medical billing/management systems, and/or electronic health record and/or accounting/HR/payroll systems preferred.

Knowledge of basic accounting principles.

Education and Certifications

High School Graduate or GED equivalent required.

College and or vocational/technical training in related areas preferred.

College course work and/or vocational/technical training may substitute for a portion of the required experience.